Newcomer Information

Job Title: Newcomer Information & Support
Worker, Swahili & Kinyarwanda Speaking

Language: English, Swahili & Kinyarwanda

Status: Regular, full-time (Union position)
Vacancies: 1
Wage: $ $29.76/hr (starting at $25.95)
Grid: 10
Hours: 35 Hours/Week
Schedule: Monday - Friday, 9:00am-4:30pm 

Start Date: ASAP
End Date: March 31, 2028

Date Posted: November 5, 2025
Closing Date: Open Until Filled

Please note that internal applicants must apply by November 12, 2025, internal applications received after this date will not be
considered as internal and seniority will not apply position will remain open
until filled.

The Opportunity:

We are currently recruiting for the role of Newcomer
Information and Support Worker - Swahili & Kinyarwanda speaking to join
our team in Surrey, B.C.  The Newcomer Information and Support Workers
provide newcomer immigrants and refugees with information, orientation, service
linking and short-term adaptation counseling to facilitate their successful
settlement and integration into the community. As part of this process, the
worker acts as a liaison between the immigrant and/or refugee client, and the
third-party service providers to facilitate the communication and access to
programs and services.

The Key Areas of Responsibility are: 

• Gather
  information to assess the needs and issues of newcomer immigrants and
  refugees and their families, and to develop and implement an action plan
  to meet these identified needs;
• Identify
  potential and actual risks and barriers encountered by the client and/or
  his family to access programs and services that are necessary for the
  successful settlement and integration into the community;
• Apply
  the strengths-based framework, explore with the client/client family past
  and present coping strategies to address identified challenges/issues,
  with the goal of facilitating the development of effective coping skills
  and support mechanisms;
• Assist
  clients in accessing appropriate programs and services for which they are
  eligible, and to ensure successful linking to these services. This
  includes liaising between the client and a third-party service provider to
  link clients to appropriate community and government resources and support
  services, making referrals to resources related to the economic, legal,
  social, health, cultural educational and recreational facilities, and
  assisting clients to complete application forms, such as child tax benefit,
  childcare subsidy, CPP, MSP, OAS, etc.
• Provide
  information concerning clients rights and obligations as a service
  recipient and resident of Canada;
• Provide
  interpretation services (both language and cultural) to facilitate
  interaction/interface between immigrant and/or refugee clients and the
  community;
• Detect
  issues such as depression, family violence, substance abuse,
  intergenerational conflicts through the early identification of warning
  signs that may be present in part as a result of the cultural adjustment
  challenges faced by the client/client family and to refer clients to the
  appropriate support services;
• Provide
  life skills support to assist immigrant and/or refugee client families in
  coping with various daily living activities, such as banking, shopping,
  English language acquisition, transportation, and access to a variety of
  community services;
• Plan,
  coordinate and/or provide educational workshops on a variety of topics
  related to the successful settlement and integration of newcomer
  immigrants and refugees, such as household management and budgeting,
  Canadian cultural norms and systems, Canadian laws and regulations
  regarding child-rearing, income tax, social benefits, etc.
• Educates and provides consultation services to other professionals and members of the community regarding immigrant and/or refugee issues, needs, risks and barriers with the aim of improving service delivery/access;
• Liaises with, and promotes the interests of clients, with service providers in the community for the purposes of program promotion, case consultation, referral and management;
• Establishes and maintains comprehensive inventories of community resources to make available to immigrant and/or refugee clients;
• Maintains necessary case notes, records and client files;
• Maintains accurate statistics and report them monthly;
• Attends program planning/review meetings, monthly team and all-staff meetings, and special meetings as required;
• Participate in the agency's PQI and accreditation processes;
• Assists with the monitoring, development and implementation of quality assurance measures, and an outcome measurement system;
• Other duties as assigned;
• Adheres to the Policies and Procedures of the department and the Society.

Qualified candidates will possess:

• Degree
  in Social Work or related human services, or Diploma in Community Social
  Services, and one (1) year recent community services related work
  experience, or an equivalent combination of education, training, and
  experience;
• Written
  and verbal fluency in English, Swahili & Kinyarwanda Speaking at a professional level;
• Demonstrated
  knowledge of the needs and issues of immigrants and refugees in Canada;
• Must
  be comfortable working with individuals who have experienced trauma;
• Ability
  to respond to or assist in emergency situations;
• Strong
  interpersonal, mediation, negotiation and conflict resolution skills;
• Knowledge
  and understanding of legislation and policies relevant to immigrants
  and/or refugees in Canada;
• Knowledge
  in the areas of needs and risk assessment, family dynamics, the impact of
  trauma, and the settlement and integration process;
• Ability
  to promote and implement education and support group services;
• Demonstrated
  cultural awareness in working with others;
• Sound
  knowledge of community resources, programs, and services;
• Demonstrated
  ability to independently and as part of a team;
• Working
  knowledge of standard office equipment and software applications;
• A Valid Class 5 Driver's License and access to a vehicle is considered an asset.

A Criminal Record Check is a requirement of
employment.  

Please note that we currently have staff on the recall list.
If an applicant on the recall list applies to this vacancy, the provisions
under Article 13.5 "Recall" of the Collective Agreement will apply
and we will not consider internal applications from those with less
seniority. 

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as
separate attachments.  As part of the application process, you will be
prompted to complete a short questionnaire. Please ensure all questions are
answered. 

To view all opportunities at DIVERSEcity visit

ADDITIONAL INFORMATION:

This position is based in our Surrey office and offers a
blend of in-office and remote work.  DIVERSEcity has implemented new
safety procedures for in-office and in-person work, to view our safety plan,
please visit  
 Successful candidates will be provided with the training and equipment to
safely carry out their duties, ensuring the best protection for our staff and
clients.

This position is not available for sponsorship, only
candidates legally entitled to work in Canada can be considered.  Resumes
may be reviewed as they are received and the position may close without
notice.   

DIVERSEcity is committed to employment equity and encourages
applications from people of all gender identities and expressions, persons with
disabilities, Indigenous peoples and visible minorities. Persons with
disabilities who anticipate needing accommodations for any part of the
application and hiring process may contact our HR department at
Any personal information provided will be maintained in
confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered
charity devoted to helping newcomers. For 46 years we have focused on providing
specialized services newcomers to find employment, learn English, find housing,
deal with family challenges, work through mental health issues and access
medical care. DIVERSEcity is a client-centred organization committed to quality
and accountability. We value growth, respect, integrity and compassion. 
To learn more about DIVERSEcity visit us at

We thank all applicants for their interest in this
opportunity; however, only those selected for an interview will be
contacted.