Service Coordinator

Service Coordinator

Weir Minerals

Fort McMurray, AB

Working in our Fort McMurray office.

Business Need / Purpose of Role:

The Service Coordinator will support the Operations Manager with all service activities, in the office and shop. The Service Coordinator ensures that the total available hours are optimized and attains maximum utilization. Ensure KPI data is tracked through specific metrics pertaining to the efficiency of service. This position works in our Fort McMurray office.

Why choose Weir: 
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
 

Key Responsibilities and Specific Accountabilities:

• Assist with the assignment of work to technicians based on priorities, in constant communication with Operations Manager.
• Makes sure a detailed report is issued after all service work;
• Ensure that the schedule is optimized in regards to people power and equipment availability for each work order;
• Manages all equipment warranty issues being accountable for all non-conformance report (NCR) processes related to warranty issues;
• Acts as the business SOP process owner working with both product management and sales to optimize stock;
• With the Operations Manager will ensure appropriate preparation of work orders according to information received from the customer;
• Manage all of the sub-contractors when repairs are executed with third party, ensuring the repairs are carried according to our standards and in the required deadlines;
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture

Education and/or Experience:

• 1+ years of service coordination/scheduling experience in an industrial setting.
• Business/technical education is beneficial.
• Project management experience is an asset.

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Other Knowledge, Skills & Abilities:

• Exceptional organizational and communication skills both verbal and written in English.
• Ability to read and interpret documents such as safe operating procedures (SOP)
• Ability to write routine reports and correspondence.
• Microsoft Office skills, including Word and Intermediate to Excel are required.
• Candidates with SAP experience will be given preference.

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Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status. 

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