Bilingual Lease Portfolio Specialist

Job Description

What is the opportunity?

As a Bilingual Lease Portfolio Specialist, you will play a key role in mitigating client, reputational and operational risks related to credit and fulfilment processes, which support RBC Leasing services for vendor and commercial banking relationship clients. You will enhance the client experience, support retention activities and reduce revenue leakage by providing financial solutions in response to client issues and escalations for leasing products.

What will you do?

• Respond to all incoming emails professionally as per established service levels, quality standards and routines ensuring all targets are met
• Provide after sales support to internal and external partners for any contract related details e.g. change of address, request for Bill of Sale, invoice copy, buy out quote
• Coordinate problem resolution with third parties
• Develop in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department
• Use in depth knowledge of product features, systems, policies, procedures and services of RBC Leasing products to identify specific client care problem sources through effective listening, probing, and clarifying, as well as, referring to appropriate department for resolution
• Maintain a proactive approach, ensuring ongoing or recurring problems are documented and investigated, recommend solutions for changes/improvements
• Resolve complex and/or unique issues drawing on past experience and product knowledge, escalating to management as required
• Make outbound calls to internal/external partners to obtain clarification
• Mitigate against revenue leakage by charging respective fees for services

What do you need to succeed?

Must have:

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
• Excellent customer service skills and proven ability to manage conflict through to resolution and seek guidance from manager when needed
• Excellent organizational skills, ability to effectively manage time and priorities, and ability to solve problems by recommending alternatives
• Strong willingness and desire to learn and multi-task and work well within a team and independently
• Detail-oriented and able to understand the terms and conditions of the contracts

Nice to have:

• Knowledge of equipment leasing, financing and ancillary documentation and credit policies
• Understanding of PPSA laws across the country

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Business, Collaborating, Customer Service, Equipment Leasing, French Language, Leasing, Microsoft Office, Operational Delivery, Process Improvements, Teamwork, Time Management

Additional Job Details

Address:

5575 NORTH SERVICE RD:BURLINGTON

City:

Burlington

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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