Bilingual Intake Worker

What We Do

The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services. We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence.

Our talented, passionate team at SEOCHC makes a real and tangible impact on the lives of the residents of our community. We collaborate to deliver best-in-class services and care, and we're looking for our next Bilingual Intake Worker to join us in our mission.

Overview

Using a holistic, client-centred approach, the Bilingual Intake Worker (IW) provides practical community-based support, information & referral, advocacy, mental health assessment, short-term counselling, harm reduction services, system navigation, and episodic wrap-around supports.

The IW needs to think creatively to support high-needs clients with limited resources. This position will serve as a social-prescribing point person within the team. In addition, this person acts as a resource person and liaison between intake and other programs in and outside the center that could be of benefit to the client.

Please note: This role is part of a new initiative that is in development and may go through iterative changes to ensure we are developing services which are locally driven and meet the needs of our clients and communities.

Key Responsibilities

• Develops and co-ordinates effective support and integration of social services that address the needs of equity-seeking groups.
• Combination of working in community (clinic), onsite and virtually.
• Provides mental health supports: including completing mental health assessments, counselling and psychosocial support and resource.
• Assists clients to access support networks and acquire necessary skills to establish themselves and become productive community members.
• Participate in and share educational opportunities and resource materials related to social prescribing.
• Resource person for social prescribing at the centre.
• Identify a social prescribing framework for the centre: outcomes, asset maps etc.
• Maintains linkages and collaborative working relationship with other community and social services agencies.
• Completes required paperwork, and maintains client records, program statistics and schedule.
• Acts as an Ambassador for SEO and equity seeking groups in the SEO community.

Qualifications

• BSW or equivalent with at least 3 years related experience with counselling/intake and poverty issues.
• Registered with the Ontario College of Social Workers and Social Service Workers (or eligible for registration).
• Ability to take initiative to support clients, problem solve and propose supports and solutions.
• Experience working with vulnerable communities.
• Excellent skills in, assessment, advocacy, outreach & conflict resolution.
• Excellent knowledge of community resources and the determinants of health.
• Ability to work independently and with members of an interdisciplinary team.
• Excellent time management and organizational skills
• Excellent verbal and written communication skills with fluency in English and French is required, other languages an asset.
• Solid computer skills and experience using a client database.
• Ability to contribute to the larger South-East Ottawa team.
• Adaptable to a changing environment.
• Ability to work evenings & weekends, onsite in-community & remote work required.
• Must show proof of double vaccination for Covid-19.
• Recent Police Record Check for the Vulnerable Sector is required.

Salary

• $55,036 - $64,773 per year (commensurate with experience)

What we Offer

• The Centre offers excellent employee benefits including generous leaves as well as Extended Health & Dental coverage.
• Opportunities for professional development.
• The Centre participates in the Healthcare of Ontario (HOOPP) pension plan.

Additional Information

For more information on our Centre visit

Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted.

The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.