Front Desk and Administration

Leader in Administration and Front Desk

Location: Dartmouth, Nova Scotia

Type: Full-Time, Salaried

Compensation: Starting at $33,000/year (with potential for more based on experience)

Start Date: As soon as we find the right person

Who We Are

At Blended Athletics, we're not just a gym—we're a community built on connection, accountability, and a shared pursuit of excellence. We believe that fitness should be inspiring, personal, and transformative. Our team is deeply committed to creating an environment where members feel empowered, supported, and excited to show up.

We're currently looking for a Leader in Administration and Front Desk to join our team and become the face of Blended. This is more than a desk job—this is a leadership position in member experience and operational flow.

The Role

This forward customer facing position is the heartbeat of our front desk operations and a key connector within our community. You'll manage the day-to-day rhythm of the gym, provide world-class service, and ensure that every member interaction reflects our brand values.

Key Responsibilities

Member Experience & Community Connection

• Greet members by name and deliver a warm, personalized experience every day
• Act as the go-to contact for questions, support, and service guidance
• Provide facility tours to prospective members and introduce them to our culture
• Facilitate connections between members and our coaching team

Administrative & Operational Duties

• Manage member check-ins, account updates, and session scheduling using ZenPlanner
• Process payments and assist with billing questions
• Align calendars for PEPs and PT sessions
• Answer phones and respond to emails/texts promptly and professionally
• Support lead follow-up and alumni/member communication as needed

Facility & Environment Management

• Conduct regular cleaning rounds, manage towel laundry, and maintain all front-facing areas to Blended standards
• Ensure a clean, inspiring, and high-vibe atmosphere at all times
• Follow dress code policy while on shift (black bottoms + coach top)
• Coffee and beverage services, inventory control

Team Communication & Brand Alignment

• Use Slack to stay aligned with the team
• Stay current on all Blended services, programs, and offerings
• Embody and promote a fit, healthy, and community-minded lifestyle

Required Skills & Attributes

• Proficiency in Google Docs, Google Sheets, basic inventory tracking, and scheduling tools
• Organized and detail-oriented with strong follow-through
• Friendly, confident communicator—able to handle conflict with grace
• Outgoing, warm, and able to build connections quickly
• A self-starter who thrives in a dynamic, team-focused environment
• Must work out regularly and be aligned with a healthy lifestyle
• First Aid & CPR certification (or willingness to obtain within 30 days)

Nice to Have:

• Experience in customer service, fitness, hospitality, or administrative support
• Familiarity with ZenPlanner, Myzone, or POS systems
• Group fitness knowledge or coaching experience is a plus

Schedule & Compensation

• Full-time salaried role (approx. 38 hours/week)
• Rotating shifts:
• Morning: 5:15 AM – 1:15 PM
• Evening: 1:15 PM – 7:30 PM
• Some weekend coverage or event support may be required

Compensation & Perks:

• Comprehensive health benefits
• Free gym membership
• Staff discounts on products and recovery services
• Opportunities for growth within a high-performance culture

Job Types: Full-time, Permanent

Pay: From $33,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Store discount
• Vision care
• Wellness program

Application question(s):

• Why is Fitness and Health important to you?
• Do you work out? If so, what do you enjoy doing?

Experience:

• Customer service: 2 years (required)

Language:

• English (required)

Location:

• Dartmouth, NS (preferred)

Work Location: In person