Administrative Technical Support Supervisor

At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions. We are currently seeking a Full-Time Administrative Support Specialist to join our team at our Calgary, AB Base.

Reporting directly to the SMS Manager, The Administrative Technical Support Supervisor oversees the administrative technical support team and ensures company documents and training records are accurate, current, and compliant with regulatory and company requirements. This role plays a key part in maintaining the integrity of documentation, contributing to the safety and operational efficiency of Central Mountain Air and its affiliates.

Job Responsibilities

• Supervise, train, and support the administrative technical support team.
• Maintain the Document Master Matrix (DMM), Master Training Matrix (MTM), and Record Control Systems, ensuring all documents and records are accurate, current, and easily retrievable.
• Oversee document revision and approval processes, ensuring timely updates and distribution of manuals and other controlled documents.
• Manage and verify employee pilot and maintenance training, qualifications, certifications, and license records.
• Coordinate and issue new and recurrent training sessions, communicating relevant information to employees.
• Maintain and document department procedures and processes, ensuring clarity and consistency.
• Manage the document control and administration support inbox, responding to requests and distributing company-wide communications promptly.
• Update and maintain aviation manuals, forms, and databases.
• Collaborate with department managers and other teams regarding documentation and training records.
• Conduct scheduled audits of documentation systems to ensure compliance with regulatory and company standards.
• Support internal and external audits as required.
• Identify and implement process improvements within the administrative technical support department.
• Maintain confidentiality and professionalism in all interactions.
• Promote and uphold a strong safety culture.
• Perform other duties as assigned.

Qualifications and Experience

• Minimum 5 years' experience in an administrative role; aviation experience considered an asset.
• Diploma in Business Administration or related field considered an asset.
• Proficient with Adobe Pro and advanced in Microsoft Office 365 applications.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and ability to work independently.

Benefits of Working at Central Mountain Air

• Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance, and travel emergency medical insurance.
• Group Retirement RRSP contribution matching program.
• Corporate rates with Good Life Fitness
• Competitive sick and personal leave benefits
• Employee Family Assistance Program

Travel Benefits

• Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes).
• Free cargo shipping for employees on CMA flights.
• Standby travel for employees and eligible family members on other airlines around the world.
• Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays.

Employee Programs

• Training Assistant Program, Milestone Service Recognition Program and Employee Recognition and Reward Programs
• Opportunities for career development, growth, and promotions
• Inclusive team atmosphere

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company's success. If you require accommodation during the selection process, please let us know.

We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person