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Property Administrator
2 weeks ago
About the Company:
Founded in 2003, Europro is a fully integrated property and asset management company with in-house expertise across property management, finance, leasing, project management and development. We specialize in identifying and acquiring high-quality investment opportunities, and managing each asset to maximize value. Our diversified portfolio includes primarily retail and office properties, totaling more than 5.0 million square feet and valued at over $750 million across 30 assets. Europro's entrepreneurial approach and disciplined execution consistently deliver strong returns for our investors. For more information on Europro please visit our website
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About the Position:
As a Property Administrator, you will be involved in all aspects of supporting the Property Management Team. You will sit on-site at the property and serve as the first point of contact for tenants, ensuring a professional, responsive, and customer-focused experience. Your strong communication and organizational skills enable you to handle tenant inquiries efficiently, while your professionalism and exceptional customer service set you apart. In addition, you will assist the Property Manager with regular reporting, budgeting, tenant correspondence, and general administrative duties to ensure the smooth and efficient operation of the property.
Key Responsibilities:
Accounts Receivable
- Coordinate the accounts receivable collection process for your designated properties
- Entry of cheques into YARDI system, cash application and print daily cash receipt list and audit list, attach to deposit for filing. Prepare and update Excel listing of post-dated cheques – all post-dated cheques to be filed in safe by month
- Prepare the deposit and take to bank – deposit copy at Head Office
- All tenant collections, follow up and reconciliation of tenant accounts
- Preparation of A/R adjustments for Property Manager approval. Data entry approved A/R adjustments into Yardi
- Prepare narrative aged accounts receivable reports for Accounting mid-month and month end
Tenant Information
- Prepare and issue approved rental advice notices for any new tenants / leases and at the beginning of each year
- Approve changes made by Property Accountant in YARDI database to reflect move out and over holding tenant changes
- Notify all utilities for final meter reading requirements and billing changes
- Maintaining tenant contact lists, vendor and fire warden lists, emergency call out lists
Property Management Assistance
- Receiving incoming requests for service – via phone, email or in-person – from tenants and responding by providing information, problem solving, or escalating the matter as appropriate
- Drafting All-Tenant communication materials, for review by the Property Manager and ensuring that All-Tenant communication materials, e.g. Welcome/Move-in and Emergency procedures packages are maintained accurately and up-to-date
Administration
- Provide administrative support to Property Manager
- Front line contact for tenants on an on-going basis to answer questions concerning property administration and resolve their concerns including follow up to ensure satisfaction
- Preparing tenant chargeback invoices
- Prepare correspondence for Property Manager and draft notices to tenants as required
- Enter, update and maintain accurate tenant lease information in Yardi tenant database
- Review monthly rent roll to ensure accuracy for billing
- Maintain tenant and supplier contact information
- Work with Accounts Payable department to code all expenses
- Maintain schedule of up to date insurance certificates for all tenants and trades
- Assist Property Manager in the preparation of monthly reports to Owners including Executive Summary
- Entering purchase orders in YARDI and distributing / place orders
- To assist with special projects that may arise
Job Requirements:
- Minimum of 1 years' experience in administration
- Strong decision-making capabilities to provide high-level service to tenants needs
- Excellent customer service skills, proactive, results-oriented, and resourceful
- Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
- Excellent verbal and written communications skills
- Strong working knowledge of Microsoft products (MS Word and Excel)
- Experience working with Yardi 7 is preferable
- Demonstrated ability to work effectively in a deadline-driven environment
- Able to maintain confidentiality with a professional business manner
