Technical Specialist – 3D Printing

6 days ago

Hamilton, Ontario, Canada 3D Printing Canada Full time $60,000 - $80,000 per year

About Us

3D Printing Canada is one of the nation's leading suppliers of 3D printers, filaments, resins, and additive manufacturing solutions. From entry-level hobbyists to industrial users, we support thousands of customers across North America with products, technical expertise, and professional services.

Our Hamilton headquarters serves as our retail store, warehouse, and technical hub — home to our growing team of 3D printing experts.

Position Overview

We're looking for a
Technical Specialist
who can bridge the gap between machine technician, print operator, and customer trainer. This hybrid position involves repairing and maintaining 3D printers, running professional print jobs (FDM, SLS, and SLA), and supporting both walk-in and business clients with their technical needs.

If you're passionate about hands-on work, love problem-solving, and enjoy helping others succeed with 3D printing technology, this role is a great fit.

Key Responsibilities

  • Diagnose, service, and repair a variety of 3D printers — including desktop and professional systems (FDM, SLS, SLA)
  • Operate in-house printers to produce customer parts with precision and consistency
  • Handle all aspects of print jobs — slicing, setup, material prep, and post-processing
  • Train customers on machine setup, calibration, and proper maintenance techniques
  • Provide technical support for both in-person and remote client inquiries
  • Perform quality assurance checks on prints and maintain service documentation
  • Support the sales team with technical insights, demonstrations, and printer testing
  • Keep the print lab organized, calibrated, and operating safely at all times

Qualifications

  • 2+ years of practical 3D printing experience (personal, academic, or professional)
  • Solid knowledge of FDM printers (Bambu Lab, Prusa, Creality, etc.)
  • Experience with SLS (e.g., Sinterit) or SLA (e.g., Formlabs, Elegoo) printers a strong asset
  • Skilled in slicer software: Bambu Studio, PrusaSlicer, Cura, or Lychee
  • Mechanical and electrical aptitude — comfortable using tools, multimeters, and soldering irons
  • Excellent troubleshooting and problem-solving abilities
  • Strong communication skills for explaining technical concepts clearly to customers
  • Ability to manage multiple projects and prioritize efficiently

Nice-to-Have Skills

  • Experience with CAD software (Fusion 360, SolidWorks, etc.)
  • Knowledge of CNC machining, laser engraving, or other digital fabrication tools
  • Prior work in a service or repair environment
  • Familiarity with inventory systems or ERP software

What We Offer

  • Competitive salary based on experience
  • Hands-on access to industry-leading 3D printing systems and materials
  • Training on advanced additive technologies (SLS, SLA, LFAM)
  • Employee discounts on 3D printers, parts, and filament
  • Supportive and collaborative work environment in a modern facility

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