Manager/Supervisor

As advocates of responsible consumption, we are here to educate and build our cannabis community. Our goal is to provide customers with only the finest products, with our knowledgeable and personable team to assist with each individual need.

Thank you for your interest in joining our team. All applicants must be the minimum age of 19 with flexible availability with varying shifts including days, evenings and weekends with the store being open every day.

What to expect:

We offer a competitive wage while working in an exciting and unique retail work environment. In joining our team, training is ongoing in this role for you and the entire team to provide a great work environment and the best possible customer experience.

If you enjoy a fast-paced work environment, are energetic and positive with a can-do attitude towards customer satisfaction and working in a team environment, then Cannabis Supply Co is the perfect place for you.

Why join us:

• Great leadership and a positive inclusive team environment
• Cross-training, continual learning and opportunity for growth
• Employee incentives programs and social events

Requirements and Qualifications:

• Pre-employment Criminal Record Check
• Provincial Certification Required (CannSell)
• Desire and ability to develop a positive in-depth understanding of cannabis
• 2 years plus experience in a similar scope of role with sales and customer service experience in retail or hospitality with extensive customer-facing interaction
• Ability to diplomatically and professionally interact with customers at all times

Typical responsibilities of the job include:

• Engage with customers to understand their needs and educate them on responsible cannabis use
• Provide information based on ongoing learning and accurate product knowledge
• Convert customer needs into sales in real-time using tablets for order processing
• Cultivate, grow and retain customer base through an exemplary customer experience
• Working with team members to fulfill orders and cash out customers
• Comprehend, apply, follow and enforce guidelines as required by industry regulations
• Cannabis Supply Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Roles and Responsibilities

• Create and develop a strong culture that motivates team members to deliver extraordinary customer service and education to our customers
• Hire, train, and develop staff in accordance with operating policies, procedures and best practices
• Coach team members and provide constructive feedback to foster their development in line with their career aspirations
• Create and execute initiatives to increase customer acquisition, loyalty and community support with the assistance of the executive team
• Create and manage monthly schedules and payroll
• Work closely with the corporate team and other store managers to share and coordinate multi-store marketing strategies, promotions, community service campaigns, educational programs, and team member training.
• Working closely with the corporate team to review sales reports and identify sale trends, inventory strategies/reorders and operation strategies.
• Assist in creating and implementing store initiatives and team member education and training of new product and accessories
• Ensure POS transaction and end of day cash reconciliation is accurate and follow-up on any discrepancies
• Follow inventory management processes and ensure inventory controls are in place
• Product ordering and receiving
• Enforce store policies, brand guidelines/campaigns, procedures, and operational guidelines
• And all other duties as assigned by executive team

Job Types: Full-time, Permanent

Pay: $23.00-$26.00 per hour

Benefits:

• Employee assistance program
• Store discount

Ability to commute/relocate:

• Hamilton, ON (L8G, Hamilton District): reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have evening and weekend availability?

Experience:

• Retail management: 2 years (required)

Licence/Certification:

• CanSell (required)
• Police Background Check (required)

Work Location: In person