Sr. Associate, Customer Support Project Management

Sr. Associate, Customer Support Project Management 

Reference #30501

Waterdown, ON

About L3HARRIS WESCAM 

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

The primary focus of this role is Financial reporting and Business Processes for the Customer Service Department.  Responsibilities include financial data collection and reporting such as revenue recognition for service-related items and tracking metrics to plan and reporting to Finance. Accuracy and adhering to timelines are critical. The role works hand-in-hand with the In Service Manager and collects weekly inputs from the In Service Team. Additional responsibilities include the management and compliance of business processes for the In Service team including leading annual review cycles, updating process documents and flows, and ensuring readiness for annual AS9100 audits. As well, this role is responsible to review Service Bulletins with the In Service team and to distribute the information to Customers and Service Centers. 

Primary Responsibilities 

• Lead revenue meetings for In Service team and own weekly tracking and reporting of revenue recognition metrics for service-related items, ensuring accuracy and adherence to financial timelines.
• Liaise with Finance to provide clear explanations for revenue shifts across months and quarters—identify root causes for changes and drive resolutions.
• Act as the point of contact for managing the Business Process Management System (BPMS) for the In-Service team, ensuring processes are efficiently maintained and compliant.
• Lead annual BPMS documentation review cycles, including redlining and updating process documents and flows.
• Enter and track documentation changes in the BPMS system for leadership review and formal approval.
• Lead annual In Service AS9100 internal and external audit teams.
• Lead Service Bulletin meetings with the In Service Account Managers (ISAM) and Specialty Engineering to gather input for final draft of Service Bulletins. Work with ISAMs to ensure timely distribution to appropriate customers and service centers.

Required Capabilities 

• Understanding of revenue recognition principles and financial reporting for service organizations.
• Experience working cross-functionally with Finance and operational teams.
• Proficient in Microsoft Excel, Word, SharePoint and Visio, with a strong ability to draft new and update process documentation and flowcharts.
• Attention to detail, strong organizational skills, working independently and ability to manage recurring weekly, monthly, and quarterly reporting of target versus actual and annual processes.
• Familiarity with Business Process Management tools/systems and change control processes.
• Strong technical writing skills

Desired Education and Experiences 

• Requires practical knowledge of Financial and Business Processes.
• Requires Bachelor's Degree with a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
• Understanding of Service related activities is an asset
• PLM (Teamcenter) knowledge and ERP system process experience is an asset