Application Specialist

Monday to Friday, days

This position is temporary until March 2026. 

Health Information Technology Services (HITS) is a service based business unit delivering healthcare IT solutions to Hamilton Health Sciences and various healthcare partners.  The HITS team uses technical expertise to offer practical, sustainable and high quality solutions to the Hospital, support HHS in achieving our vision of Best Care for All.

The Application Specialist (EPIC) is responsible for the administration of EPIC including configuration and administration of the software system in support of end user, design and develop custom software solutions using a wide variety of development tools and database technologies, ensuring that appropriate standards, education, processes, systems and structures are applied. Application Specialists impact all clinical and non-clinical processes across HHS and its partners.
Using their expertise, the Application specialist (EPIC) provides consultation services for Departments, vendors and projects.
Reporting to one of the Manager, Applications, Epic Applications Specialist will learn and support HHS's Epic Applications, analyze and troubleshoot problems, and optimize Application use and improve business processes. Epic Certification within 4 months of hire is required or proof of active certification with CEE's is required to maintain position. 

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at , Ext for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset. 

If this position is temporary, selection for this position will be as per the outlined Collective Agreements\: 

Article 30 (k), CUPE Collective Agreement 
Article 10.7 (d), ONA Collective Agreement 
Article b) (ii), OPSEU 273 Collective Agreement 
Article 14.04, OPSEU 209 Collective Agreement 
Article 2.07 and Article 13, PIPSC RT Collective Agreement

• Successful completion of either a University Degree or College Diploma in a Computer Science or a Health-related discipline.
• Demonstrated knowledge of hospital information systems or hospital operational experience
• Demonstrated planning, analytical and interpretative skills
• Demonstrated ability to manage multiple tasks with minimal supervision, exceptional attention to detail and perform consistent work product validation.
• Demonstrated ability to work independently as well as part of a team and strong commitment to the client. Maintain a professional attitude in demanding situations
• Demonstrated expertise with Microsoft products, including Outlook, Word, PowerPoint, Excel, Project, Visio, Access, Eclipse and other tools as necessary
• Demonstrated ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and issue resolution
• Demonstrated proficiency in time management, ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner
• Demonstrated ability to relate and work with employees at all levels of organizations, including the most senior levels within the healthcare field
• Demonstrated ability to effectively execute project plans with stringent timelines
• Demonstrated understanding of the data interrelationships and dependencies among the various health information systems e.g. decision support systems, electronic health records, order entry, etc.
• Strong working knowledge of clinical systems and administrative departments, operations and core clinical/process workflows would be an asset
• Demonstrated commitment to continuing education, professional development and life-long learning
• Possess and demonstrate emotional intelligence
• Possess a working knowledge of software applications and modules and a commitment to learning the processes, basic building blocks and intricacies of each application