user support analyst

1 week ago

Burnaby BC VC P, Canada UMBRELLA Consulting Full time $40,000 - $80,000 per year
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: Experience an asset
  • Computer science
  • Network and system administration/administrator
  • or equivalent experience
  • Work setting
  • Consulting firm
  • Private company, corporation or industry
  • Private sector
  • Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Supervision
  • No supervision responsibility
  • Computer and technology knowledge
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Communication software
  • Project management software
  • Programming software
  • Database software
  • MS Office
  • MS Windows
  • Spreadsheet
  • Area of work experience
  • Quality assurance or control
  • Area of specialization
  • Project management
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Own tools/equipment
  • Cellular phone
  • Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Health benefits
  • Health care plan
  • Financial benefits
  • Bonus

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