Intake Caseworker – Motor Vehicle Accidents

1 week ago

Mississauga ON LB V, Canada iScope Concussion and Pain Clinics Full time $42,000 - $56,000 per year

Intake Caseworker – Motor Vehicle Accidents (MVA Program)

Location: 89 Queensway W, Mississauga, ON L5B 2V2

Job Type: Full-Time, In-Person

Compensation: $45k-55k per year (commensurate with experience)

Overview

iScope Concussion & Pain Clinics is Canada's national, neuro-focused rehabilitation network. Our multidisciplinary team — including Neurologists, Psychiatrists, Physiotherapists, Occupational Therapists, Chiropractors, RMTs, Clinical Counsellors and Kinesiologists — provides coordinated, evidence-based care to patients recovering from concussion, chronic pain, and complex injuries.

We are seeking a dedicated and compassionate Intake Caseworker to join our team. This role plays a key part in helping individuals who have recently experienced a motor vehicle accident (MVA) or other injury navigate their rehabilitation journey with care, clarity, and efficiency.

Key Responsibilities

1. Referral Intake & Assessment

  • Receive, review, and prioritize incoming referrals for chronic pain and rehabilitation services.
  • Assess completeness of documentation and determine clinical urgency.
  • Collect and organize medical history, imaging, and previous treatment information.

2. Care Coordination & Scheduling

  • Communicate with referring physicians and specialists to clarify information and ensure smooth case transfer.
  • Schedule patients with the appropriate providers based on referral details and availability.
  • Confirm appointments and provide logistical details and preparation instructions to patients.

3. Patient Communication & Support

  • Serve as the main point of contact throughout the intake process.
  • Clearly explain next steps, timelines, and expectations to patients and families.
  • Ensure patients feel supported and informed during each stage of their care journey.

4. Documentation & Record Management

  • Maintain organized and confidential records of referrals, communications, and appointments.
  • Track pending referrals, follow up as required, and ensure timely processing.
  • Contribute to ongoing quality improvement by identifying workflow efficiencies.

5. Collaboration & Professional Growth

  • Work closely with clinicians, administrative teams, and leadership to coordinate care and resolve barriers.
  • Participate in team meetings and training sessions to stay current on best practices in pain management and MVA case coordination.

Qualifications

  • Diploma or degree in Kinesiology, Health Sciences, Rehabilitation, or a related field (preferred).
  • Experience in case management, intake coordination, or healthcare administration.
  • Strong knowledge of the Ontario Motor Vehicle Accident (MVA) / Statutory Accident Benefits (SABs) system is highly desirable.
  • Excellent communication, organizational, and multitasking skills.
  • Proficiency with EMR systems and a commitment to confidentiality and patient care.

Why Join iScope

  • Join a national, multidisciplinary team dedicated to redefining neurorehabilitation in Canada.
  • Supportive environment with opportunities for professional development and advancement.
  • Comprehensive benefits package, including:
  • Extended health and dental coverage
  • Paid time off
  • Company events and ongoing training

Make a meaningful difference in the lives of individuals recovering from injury.

Apply today to join iScope — where compassionate care meets clinical excellence.

Education:

  • Bachelor's Degree (preferred)

Job Type: Full-time

Pay: $45,000.00-$56,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: In person

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