Full Time Customer Service Associate

1 week ago

Calgary, Alberta, Canada Leon's Furniture Full time $35,000 - $55,000 per year
Overview

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

WITH CANADA'S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE'S NO LIMIT TO WHERE YOU CAN GO

To oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

RESPONSIBILITIES:

  • Train new service associates and to provide ongoing training where required
  • Assist customers by phone, in-person or by email with service requests
  • Set and confirm repair tech appointments with customers
  • Follow up with customers and vendors on overdue parts
  • Complete inspections on all Exchanges or upon customer request
  • Schedule deliveries of Exchanges & Credit Memos
  • Authorize gift certificates, discounts and credits to customers to keep "as-is" (within specific parameters)
  • Enter Exchanges, Credit Memos, Sales and Reselections
  • Follow up on overdue work orders, Credit Memos, repairs and parts
  • Performing various other duties, as assigned

REQUIREMENTS

  • Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
  • Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personality
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers
  • And most importantly, a POSITIVE ATTITUDE

WHY LEON'S?

  • On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programs
  • A fast-paced, dynamic, and fun environment with a great team
  • A generous employee discount program
  • Partner discount programs
  • Annual Profit Sharing
  • Individual and Family Benefits Plan Options

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.

Qualifications

  • Full Time Customer Service Associate

    1 week ago

    Calgary, Alberta, Canada LFL Group Full time $30,000 - $50,000 per year

    OverviewLOOKING FOR AN AMAZING CAREER OPPORTUNITY?WITH CANADA'S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE'S NO LIMIT TO WHERE YOU CAN GOTo oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on...

  • Cashier/Customer Service

    1 day ago

    Calgary, Alberta, Canada Pool Time Billiards & Bar Full time $31,500 - $31,800 per year

    Job OverviewWe are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while assisting with their purchases and inquiries. Your ability to engage with customers, understand their needs, and provide solutions will be key to...

  • Customer Service Associate

    1 week ago

    Calgary, Alberta, Canada Value Village Full time $30,000 - $50,000 per year

    Description Position at Value VillageJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Customer Service Associate

    5 days ago

    Calgary, Alberta, Canada Value Village Full time $40,000 - $60,000 per year

    Description Position at Value VillageJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Customer Service Associate

    24 hours ago

    Calgary, Alberta, Canada Value Village Full time $35,000 - $55,000 per year

    Description Position at Value VillageJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Customer Service Associate

    15 hours ago

    Calgary, Alberta, Canada Savers Value Village Full time $40,000 - $60,000 per year

    DescriptionJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Full Time Sales Associate

    2 weeks ago

    Calgary, Alberta, Canada Leon's Full time $40,000 - $70,000 per year

    OverviewLEONS IS LOOKING FOR A FULL TIME FURNITURE SALES ASSOCIATEThe ideal candidates must have a passion and understand the importance of customer service and enhancing the overall customer experience. Being a sales associate at Leon's Furniture means you are the catalyst of the business; selling quality merchandise and helping our valued customers turn...

  • Cashier/Customer Service Associate

    6 days ago

    Calgary, Alberta, Canada Fresh Healthy Café, Edmonton Full time $72,000 - $108,000 per year

    Job Overview:As a Cashier/Customer Service Associate at our health food restaurant, you will be the friendly face of our establishment, providing excellent service while handling transactions and ensuring a smooth dining experience. Your role is essential in creating a welcoming atmosphere and helping customers make healthy, informed food...

  • Full Time Sales Associate

    1 week ago

    Calgary, Alberta, Canada TUMI CANADA Full time $40,000 - $70,000 per year

    BenefitsVision careDental carePaid sick leaveLife insuranceRRSP matchFull job descriptionTHE COMPANYOMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has...

  • Full Time Sales Associate

    20 hours ago

    Calgary, Alberta, Canada The Acquisition Group Full time $40,000 - $60,000 per year

    About: Empower Your Career in a Results-Driven Sales Environment We are currently seeking motivated and customer-focused Sales Associate to join our growing team. This is an excellent opportunity for individuals who are passionate about sales, enjoy building lasting client relationships, and are looking to advance their career within a supportive and...