Co-op Service Desk Technician

2 weeks ago

Toronto, Ontario, Canada Info-Tech Research Group Full time $40,000 - $60,000 per year

Info-Tech Research Group is the world's fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

We are looking for a strong Service Desk Technician Co-op to join our team starting in January to April 2025. Please ensure that you are legally eligible to work as a co-op.

Key Responsibilities

  • Testing and Repair: Inspect, test, and repair computer hardware and peripherals received from users or vendors.
  • Computer Imaging: Prepare, image, and configure computers for deployment to new or existing users, ensuring systems are up to date and standardized according to company guidelines.
  • Warranty Claims: Prepare and submit warranty claims with vendors and manufacturers as required.
  • Shipping and Receiving: Manage incoming and outgoing shipments of IT assets, ensuring accurate records and tracking.
  • User Onboarding: Take calls and assist new hires with their first-time setup, including logging in, ensuring drivers are updated, and confirming they can access their computer properly.
  • Asset Management: Track and maintain accurate inventory of all IT equipment, including laptops, monitors, and peripherals.
  • Equipment Return Coordination: Work with HR to ensure the timely retrieval and processing of IT equipment from departing employees.
  • Inventory Audits: Conduct regular inventory checks to verify accuracy and identify discrepancies.
  • System Checks: Perform daily inspections of AV systems (Polycom, TVs, and display hardware) to ensure operational readiness.
  • Documentation: Maintain detailed records of imaging, repairs, shipments, and asset changes.
  • User Support: Provide assistance to the Service Desk team in resolving technical support tickets and end-user requests when needed.

Education and Experience

  • College/University diploma/degree in progress in related field (Computer Systems not development/testing)

  • Customer service experience preferred.

  • Interest in working with technology (independent work)

Skills

  • Fluent in spoken and written English
  • Strong written and verbal communication skills
  • Strong documentation skills with desire to understand and follow process
  • Ability to recognize and prioritize critical incidents in a fast-paced environment
  • Working knowledge of O365 administration, Active Directory, Azure AD
  • Application support experience with Microsoft Productivity Suite
  • Excellent problem-solving skills
  • Experience with Windows 10/11 and macOS
  • Mobile device support – Android and iOS
  • General understanding of network devices; routers, switches, and access points

Info-Tech Research Group of companiesis an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

#LI-CL2

  • QA Co-op, Organic Meadow

    6 days ago

    Toronto, Ontario, Canada Agrifoods International Cooperative Ltd Full time $45,000 - $65,000 per year

    Job DescriptionROLE:QA Co-opREPORTS TO:Quality Assurance ManagerLOCATION:Organic Meadow PlantWe are looking for aQA Co-opto join our Quality Assurance team The QA Co-op is responsible for monitoring the safety, quality, and composition of raw ingredients and finished products, participating in the application of the Food Safety and Quality Programs, and for...

  • Client Services Co-op

    6 days ago

    Toronto, Ontario, Canada Nicola Wealth Full time $26,000 - $52,000 per year

    About Nicola Wealth:We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of...

  • Canada Co-Op

    15 hours ago

    Toronto, Ontario, Canada Athene Full time US$30,000 - US$60,000 per year

    We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.Purpose:Job Description...

  • Actuarial Co-op

    14 hours ago

    Toronto, Ontario, Canada Athene Full time $60,000 - $120,000 per year

    We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.Purpose:At Athene, we are driven...

  • Canada Co-Op

    13 hours ago

    Toronto, Ontario, Canada ATHENE Full time US$60,000 - US$80,000 per year

    We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.Purpose:Job Description...

  • Canada Co-Op

    5 hours ago

    Toronto, Ontario, Canada Athene Full time US$50,000 - US$70,000 per year

    We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.Purpose:Job Description...

  • Global Markets Intern/Co-op

    7 days ago

    Toronto, Ontario, Canada TD Full time $60,000 - $90,000 per year

    *Role Type:*Internship/Co-op*Work Term:*Fall/Term 1Work Location:Toronto, Ontario, Canada*Hours:*37.5*Pay Details:*$66,400 - $90,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...

  • Global Markets Intern/Co-op

    1 week ago

    Toronto, Ontario, Canada TD Full time $66,400 - $90,000

    Role Type:Internship/Co-opWork Term:Fall/Term 1Work Location:Toronto, Ontario, CanadaHours:37.5Pay Details:$66,400 - $90,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and...

  • Technology Co-op

    7 hours ago

    Toronto, Ontario, Canada Manulife Full time $60,000 - $80,000 per year

    **Please note there are specific application instructions required to be considered for this role** At Manulife John Hancock, we believe in investing in the future – starting with you. Our Internship Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your mark. As a Software...

  • Digital Analytics Co-op Student

    6 days ago

    Toronto, Ontario, Canada OLG Full time $19 - $29

    Job Description:Digital Analyst Co-op StudentLocations Available: Toronto, Sault St. MarieDuration: Winter (Jan 2026 to Apr 2026)Type: Student Full TimeRange: $ $28.50GAME ON – OLG needs youWe've said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our...