Manager, Technology and Collaboration Services

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC's health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

Perks

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program

About the Position

• We are searching for a permanent Manager, Technology and Collaboration Services to join our Information and Technology Services team.
• The starting salary will be determined based on a combination of skills, education, and experience. The salary range is $93,900 – $130,000 per year.

If you're looking to take on a role that maintains operational integrity and performance of the organization's network, databases, and collaboration platforms, we want to hear from you. This is a great career opportunity with a local not-for-profit health insurance provider where you would oversee IT service management, software deployment, and the full software release lifecycle while managing infrastructure and data centre operations.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

This role is currently working from home 4 days a week and 1 day a week at our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Key Ways This Position Makes An Impact

The Manager, Technology and Collaboration Services will lead and develop the team through coaching, training, and performance management.

In this role, you will collaborate with the Director to develop tactical plans that align with department and company strategy and objectives.

You will oversee the operational integrity, security, and performance of the network infrastructure, databases, and collaboration platforms to ensure business requirements are met. You would also oversee the data centre infrastructure to maintain stability, performance, and capacity.

In this role, you will oversee the nightly batch processing and escalate any failures as appropriate.

You will oversee the IT Service Management tool for escalation handling, ticket resolution, and workflow optimization and ensure timely and effective resolution of technical issues.

In this role, you will manage the DevOps lifecycle including continuous improvement and continuous development pipelines.

You will oversee the monthly software release cycle including monitoring and tracking all change requests.

The manager provides tactical leadership support through the project management cycle.

Key Experiences You Bring To This Role

• Bachelor's degree (or equivalent) with a major in Computer Science, Information Technology, Management Information Systems, or an equivalent field including or supplemented by courses in leadership/supervision.
• Strong understanding of networking, ITIL, database administration, IT service management, and software deployment practices.
• 5 - 8 years of related experience in IT infrastructure, network services, end-user support, or equivalent.
• 3+ years of leadership experience managing IT operational teams.

If you're excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Please apply via our website this week at

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada's Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to . These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.