Service Manager

1 week ago

Woodstock, Ontario, Canada WOODSTOCK TOYOTA Full time $60,000 - $70,000 per year

Are you a High Performer?

Is Customer Satisfaction important to you?

Take your career to the next level by joining our team

Woodstock Toyota is seeking a well-rounded and energetic individual to lead our Service Department. Customer satisfaction is a top priority while retaining staff and ensuring profitability.

Responsibilities:

  • Highly proficient in Customer Satisfaction
  • Knowledge of Automotive systems and technical acumen
  • Strong people management skills
  • Highly organized, detail oriented
  • Lead, motivate, coach, train, discipline and direct team members in both Service
  • Able to interpret and forecast financial reports
  • Knowledge of parts and labor pricing procedures for Customer Pay, Internal and Warranty
  • Leadership skills, including educating and organizing
  • Ability to greet customers with courtesy and manage distressed customers
  • Ability to influence, negotiate and resolve concerns effectively
  • Knowledge of manufacturer and aftermarket warranty coverage and claims
  • Able to develop and follow action plans for department profitability
  • Facilities maintenance
  • Ability to cover parts when needed
  • Reynolds & Reynolds experience an asset, but not required.

Job Types: Permanent, Full-time

Salary: $60,000.00-$70,000.00 per year

Bonus: Performance bonus – (potential $100,000 annual income)

Benefits:

  • Dental Care
  • Disability Insurance
  • Extended Health care
  • Vision care
  • Life Insurance

Schedule:

  • Monday to Friday, Occasional Saturday shift, if required.

Experience:

  • Customer Service: 5 years minimum (Required)
  • Service management: 5 years (preferred)
  • Parts Management: 5 years (preferred)

License/Certification:

  • Class G License (required)

Please note that only qualified candidates will be contacted for further consideration.

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