Human Trafficking Crisis Counsellor

Position: Human Trafficking Crisis Counsellor

Company:
Victim Services of Durham Region

Type:
Full-Time Permanent Position

Location:
605 Rossland Road East, Whitby, ON L1N 0B8

About the Organization

Victim Services of Durham Region (VSDR) is a non-profit charitable organization that works in partnership with community agencies to support victims of crime and tragic circumstances. We aim to prevent violence through awareness, education, and compassionate response.

We provide on-site and telephone crisis intervention, accepting community, self, and police referrals. We are seeking a
full-time Crisis Intervention Counsellor
to deliver trauma-informed, survivor-centered, and culturally responsive services within our
Human Trafficking Program
.

The successful candidate will provide support that respects diverse worldviews and acknowledges the intersectionality of each survivor's experience. They will bring an equity lens rooted in anti-racism, anti-oppression, and gender-inclusive practices.

We Value Our Staff

At Victim Services of Durham Region, you'll enjoy a collaborative and dynamic work environment. We offer meaningful, engaging work while promoting the health and wellness of our team.

We provide:

• Comprehensive benefit plan
• OMERS pension plan
• Opportunities for cross-functional mentorship
• Salary range of $55,000–$60,000 (commensurate with experience)
• 3 weeks vacation

You Will Succeed at Victim Services of Durham Region If You Are:

An Excellent Communicator
– You build rapport easily with your team, stakeholders, and the community, including Durham Regional Police. Your communication style is confident, reassuring, positive, and clear

Grounded
– You thrive in a fast-paced, emotionally charged environment where you balance empathy with professionalism

Independent
– You are self-motivated and manage your time well. As a key member of the team, you can organize and reorganize your day to meet competing priorities and deadlines

Responsibilities

• Provide phone and/or in-person support including but not limited to case management, client intake, needs assessment, safety planning, emotional support, practical assistance, and community referrals
• Offer short-term emotional support through active listening, validation, and by promoting survivor autonomy and choice
• Liaise with community agencies to ensure seamless connection to longer-term support services
• Complete eligibility assessments and applications on behalf of survivors (e.g., the Victim Quick Response Program)
• Manage daily workflow of assigned cases
• Maintain accurate documentation and ensure agency and survivor confidentiality
• Participate in on-call support coverage

Requirements and Qualifications

• Social Service Worker diploma, BSW, or related program and/or an equivalent combination of education and experience
• Strong understanding and demonstrated experience in trauma-informed, anti-oppressive, anti-racist, decolonial, and equity, diversity, inclusion, and belonging practices
• Deep commitment to social justice and cultural safety
• Proven ability to exercise initiative, sound judgment, flexibility, and strong problem-solving skills
• Knowledge of trauma-informed care with experience providing telephone support and crisis intervention
• Strong knowledge of community and government services, with the ability to work collaboratively with diverse partner agencies and police services
• Ability to manage multiple competing priorities and deadlines effectively
• Excellent organizational skills and ability to multitask while maintaining a high level of accuracy
• Proficiency in MS Office
• Ability to work evenings and travel throughout the region; valid Ontario driver's license, insurance, and reliable vehicle required
• Must reside in Durham Region to meet on-call response requirements
• Initial and ongoing employment is subject to an acceptable Criminal Record Check and Vulnerable Sector Check
• The successful candidate will typically work Monday–Friday, 9 a.m.–5 p.m., with occasional evening or weekend coverage. Flexible hours (evenings, weekends, holidays) may be required on an infrequent basis. On-call support (days, evenings, weekends, holidays) is required on a rotational basis

Application

Victim Services of Durham Region highly values the diversity of our staff and the communities we serve. We strongly encourage applications from visible minorities/BIPOC group members, persons with disabilities, members of sexual minority groups, and others who respect and represent the diversity of Durham Region.

How to Apply

Please submit your resume to
Katherine Taylor
at

At Victim Services of Durham Region, we are committed to fostering a healthy and positive work environment. In accordance with the
Accessibility for Ontarians with Disabilities Act, 2005
and the
Ontario Human Rights Code
, we welcome applications from all qualified candidates and will accommodate applicants' needs throughout all stages of the selection process. If selected to participate, please inform a Taylor McMahon representative of any accommodations required to ensure equal participation.

Our organization deeply values lived experience, recognizing it as a powerful source of insight, expertise, and leadership that shapes our programs, policies, and culture.

We look forward to hearing from you