Part-Time Night Support Worker

Role Summary

Reporting to the Manager, Hospitality Services, the
Part-Time Night Support Worker
enhances the dignity and quality of life of our clients through his/her assumed responsibility for delivering support, housekeeping, and safety services to clients and visitors accessing Good Shepherd Ministries.

Our values of hospitality, compassion, faith and acceptance are demonstrated by maintaining a safe and clean environment for clients, providing support, and sharing information in a respectful manner. Through his/her work, the Night Support Worker contributes to the Good Shepherd Ministries' commitment to ensure that all clients are well received and have the necessary supplies for a dignified stay at Good Shepherd Centre in a manner that is welcoming, hospitable and respectfully present to others.

Through respecting each client's dignity and needs, the Night Support Worker is responsible for the Mission, Vision and Values within Good Shepherd Ministries.

By welcoming and being respectfully present and hospitable to others, the Night Support Worker models the Mission, Vision and Values within the Shelter and Hospitality Services Department and Good Shepherd Ministries.

Duties and Responsibilities

• To carry out all duties and responsibilities in accordance with the Mission, Vision, and Values of Good Shepherd Ministries.
• To provide service in a dignified, respectful and hospital manner that reflects the Mission, Vision and Values of Good Shepherd Ministries and which integrates non-discrimination/anti-oppression/anti-racism frameworks.
• To observe all health and safety rules and regulations and to work in a manner that minimizes risk to yourself, clients, co-workers and others as well as to the property of the Good Shepherd Ministries. To perform your job responsibilities in accordance with the Occupational Health and Safety Policies and the Occupational Health and Safety Act.
• To comply with the established rules of operation, procedures, policies and code of conduct.
• To comply with work scheduling and attendance requirements according to policy and practices.
• To carry out head counts regularly throughout the night to ensure an exact record of occupancy load.
• To assign vacant beds and complete the necessary records and forms upon admission.
• To update the City of Toronto's Shelter Management Information System (SMIS) database with new admissions and to perform the routine bed checks and recollection of SMIS in accordance with the City's Shelter, Housing and Support Services directives.
• To assist clients with questions or queries.
• To secure all external doors and first floor windows, check all fire exit doors and fire exit routes to ensure they are operational and free from obstruction.
• To inform 'On Call' co-workers and take necessary action in the event of any fire, medical or physical emergency as instructed.
• To carry out janitorial duties including the cleaning of floors, washrooms, stairwells, ramp, dining room and offices as directed.
• To maintain an adequate supply of toilet tissue and towels in co-worker and client washrooms.
• To collect soiled towels and linens from the dormitories and return them for laundering. To carry out laundry duties as instructed and return the correct number of clean folded linen to each dormitory floor, and ensure the correct number of clean folded towels are available for registration
• To wash, dry and fold kitchen laundry,
• To return emptied garbage and recycle bins to their correct storage in the car park
• To prepare kitchen for breakfast service as instructed and assist with breakfast preparation when required.
• To check register for early wake up clients and wake clients for breakfast at the requested time.
• To distribute lunches for clients going to work.
• To document client information that may be needed by other departments/the concerning shift.
• To maintain the confidentiality policy and ethical standards of Good Shepherd Ministries at all times.
• To perform any other related tasks that may from time to time be assigned by the Manager, Hospitality Services, or delegate.

Skill, Nature and Scope

• Actively practices the Mission, Vision, and Values of Good Shepherd Ministries.
• An ability to appreciate the complexity and demands of 'hard to serve' individuals from diverse backgrounds.
• Diploma or Equivalent in social services.
• A minimum of two (2) years experience in shelter work is required.
• Knowledge of WHIMIS requirements in using chemical cleaning solutions.
• CPR, First Aid and AED Certificates acquired through a recognized course.
• Demonstrated clerical and administrative skills acquired through equivalent work-related experience.
• Excelled written communication skills to produce routine memos, correspondence and reports.
• The ability to prioritize work overload is essential.
• Excellent written communication and interpersonal skills to maintain teamwork with the ability to communicate effectively with individuals from diverse backgrounds.

To apply for this position please submit your resume to  with the Job Title (P/T Night Support Worker) in the subject line.

Good Shepherd Ministries values and is committed to diversity and inclusion. We offer accommodation for applicants on request for those taking part in all aspects of the selection process. Please contact the Human Resources Department  if you require accommodation.

We thank all applicants for their interest in our organization. However, only those selected for an interview will be contacted.

Thank you for your interest in working with Good Shepherd Ministries

To see all of our available Career Opportunities please visit