ocean import coordinator

CONNECTED. COMMITTED. CREATIVE.

As a global team of 25,000 connected employees in 47 countries, we pride ourselves in being the world's preferred supply chain logistics company – applying insight, service quality and innovation to create sustainable growth for business and society.

Our company is ISO 9001 certified, and we are truly an Employer of Choice. When you join our elite team, you'll have the opportunity to do inspiring work that makes a positive difference while being rewarded with an excellent salary, superior group insurance, a matching pension plan, great perks, a pleasant culture, true work/life balance and the opportunity to help grow the company.

You'll also "Walk-the-Talk" when it comes to Yusen's 9 Core Values because they resonate with you: Communication. Openness. Customer Focus. Reliability. Teamwork. Accountability. Problem Solving. Continuous Learning. Proactivity.

The Import Coordinator is responsible for client cargo shipments coming into the country by all modes of transport (mainly ocean, for this specific role). They will provide customer service, perform occasional invoicing and communicate with vendors, shippers, carriers and the CBSA to ensure shipment(s) are handled with excellent attention to detail from start to finish.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Performs efficient "break down" of consolidated freight shipments imported into the country by compiling master airway bills and breaking down consolidated shipments into house airway bills.
• Verifies system generated information with actual documents to ensure accuracy.
• Maintains files which includes but is not limited to opening the file, entering and updating the online system with applicable data elements, pre-alerting the customer, billing the file within five (5) days of arrival of cargo, issuing applicable forms and documents, and closing the file.
• Handles accounting processes, investigates rate discrepancies, monitors Accounts Receivable and files documents .
• Communicates clearly, timely and effectively with overseas offices, agents, customs brokers, clients and domestic vendors.
• Issues arrival notices, distributes documentation, tracks shipment movement from origin to destination (which may involve arranging release and delivery at destination according to customer requirements), proactively communicates status of shipments and processes "exceptions" (cargo delays, split shipments, etc.).
• Coordinates transfer and clearance of cargo in timely manner.
• Processes claims in case of damaged or lost cargo.
• Performs data entry accurately and within the required timeframe, including the submission of e-Manifest House Bill and other data required by CBSA or other government departments.
• Assists other departments as necessary to balance departmental workloads.

MINIMUM REQUIREMENTS:

• Two (2) years Ocean Import experience within the International Freight Forwarding industry
• Excellent interpersonal skills for interaction with customers and prospective business
• Ability to learn new processes quickly
• Attention to detail and meticulous with the quality of work produced
• Strong organizational and follow up skills
• Ability to identify and troubleshoot problems to determine resolution
• Ability to work independently with little or no supervision
• Effective time management – ability to manage self, time and priorities
• Ability to fluently read, write and speak English
• Proficiency in Microsoft Word and Exce
• Knowledge of Cargowise is strongly preferred
• Demonstrates Yusen's Core 9 Behaviours: Communication. Openness. Customer Focus. Reliability. Teamwork. Accountability. Problem Solving. Continuous Learning. Proactive.

Yusen Logistics (Canada) Inc. is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

We appreciate the response of all interested candidates however only those invited for an interview will be personally contacted. NO AGENCIES PLEASE.

Job Types: Full-time, Contract

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Flexible schedule
• On-site parking
• Paid time off
• Work from home

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Ocean Import: 2 years (required)

Work Location: Hybrid remote in Surrey, BC