Continuous Product Manager

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Salary Range

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Job Description Summary

Job Description

JOB TITLE:  Continuous Product Manager 

SALARY: £59,850pa to £73,150pa plus an extensive benefits package. 

LOCATION:  Leeds, Halifax, Bristol, Manchester, Chester,

HOURS: 35 hours, full time. 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at once of the above hubs. 

We're on an exciting journey to transform our Group and the way we shape finance for good. We're focusing on the future—investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you  

About this opportunity 

We're looking for a Continuous Product Manager to join our Homes Customer Outcomes team at Lloyds Banking Group, with a specific focus on our Residential Mortgage Portfolio across our Halifax, Lloyds and Bank of Scotland brands. This portfolio is one of the largest and most strategically important in the Group, playing a key role in how we deliver on our Consumer Duty commitments and contribute to our purpose of Helping Britain Prosper. You'll play a key role in helping us understand and improve customer outcomes, not just through existing insight, but by shaping how we build and use data to understand customer experiences, identify risks, and drive improvements.

Collaboration is at the heart of this role. You'll work closely with teams across Homes to surface issues, share learnings, and ensure that any risks of harm are addressed effectively and sustainably.

If you're passionate about making a difference, thrive in complexity, and want to help influence how we deliver better outcomes across a high-impact portfolio, we'd love to hear from you.

What you'll need

We're looking for candidates who can demonstrate:

• Strong financial services experience (a mortgage background is desirable but not essential)

• A customer-focused approach with a deep understanding of what drives good customer outcomes as well as how to measure and improve them.

• Knowledge of mortgage products and how customers interact with them, including the regulatory frameworks we operate within (e.g. Consumer Duty).

• A proactive and resourceful approach to solving problems, with the ability to prioritize tasks effectively under pressure.

• Critical thinking, creative problem-solving and adaptability in changing situations.

• A curious mindset and the confidence to challenge the status quo, with a willingness to try new approaches, learn from what doesn't work and continuously improve.

Experience in the following areas would also be beneficial

• Mortgage market expertise, including awareness of regulatory developments, horizon risk scanning, and proposition launches both internally and across competitors.

• Experience in data-driven decision making, demonstrating competence in using and manipulating large data sets and feedback (e.g. from Complaints data or NPS) to identify potential customer harms.

• Effective collaboration with colleagues and stakeholders to deliver great customer outcomes, with a proven history of process improvement and leading transformation.

• Track record of delivering analysis of customer behaviours that could identify emerging trends, including identifying potential vulnerabilities.

• Understanding of Consumer Duty and responsibilities in ensuring customers consistently receive fair value throughout the product lifecycle.

About working for us  

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. 

So, if you are excited by the thought of becoming part of our team, get in touch.  

We would love to hear from you 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.