Customer Experience Representative

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth. WHY JOIN OUR TEAM? At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellenceDUTIES & RESPONSIBILITIESMaintaining a positive, empathetic, and professional attitude toward customers at all timesProvide comprehensive customer experience through various contact channels to ensure one stop resolutionRespond promptly to customer inquiries and provide exceptional customer experienceAcknowledge and provide appropriate resolution to customer complaints, and work with supervisor as needed to attain optimal resolutionDocument records of customer interactions, accounts, and other activitiesExecute Credit and Collection functions in a timely and respectful mannerPerform Billing and Retailer Relations functions in a proficient manner and ensures accurate bills are issuedPerform duties in accordance with all policies, procedures and government regulationsMaintain key performance indicators to support organizational goals that relate to optimal customer experienceCoordinate and schedule the work activities of Customer Experience field staff and partnersGenerate, review, and analyze reports to support business operationsCommunicate and coordinate with colleagues and partners as neededProvide feedback on the effectiveness of Customer Experience processesWork effectively as a team to learn and support colleagues Other duties as assignedKEY SKILLS & QUALIFICATIONSStrong organizational skills and ability to multitask and prioritize in a fast-paced environmentProfessionalism, strong work ethics, confidentiality and teamworkAbility to work with minimal supervision, demonstrate sound judgement, critically analyze, and resolve problemsAbility to deal effectively with customers in a variety of interactionsAdaptable quick learnerMINIMUM REQUIREMENTSHigh School diploma or equivalent1 to 2 years relevant experienceDemonstrated proficiency with MS Office software suite, and the ability to learn new software as required Our Commitment to Diversity, Equity, Inclusion and Belonging:Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at and we will work to meet your needs. We thank all applicants; however, only those to be considered will be contacted.