Bilingual Customer Experience Specialist

1 week ago

Toronto, Ontario, Canada Amynta Group Full time $60,000 - $80,000 per year

We're thrilled that you are interested in joining us here at the Amynta Group

Position Summary:

Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Position Functions:

  • Provide best in class customer service to external clients/support and assistance to internal departments.
  • Assist in corresponding with members of the sales team via phone or email.
  • Daily administration and coordination of customer service activities.
  • Liaise with the sales team to coordinate in-field support.
  • Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.
  • Assemble marketing/sales collateral and POS materials.
  • Maintain a strong knowledge of Sym-Tech products.
  • Meet or exceed monthly call center performance objectives including call quality and performance objectives.
  • Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date.
  • Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.
  • Additional duties, tasks and/or projects as required by Management.

Minimum Qualifications & Competencies:

  • 3+ years of customer service experience or relevant industry experience
  • Fluently bilingual in French and English (written and spoken)
  • A passion and desire to consistently and compassionately deliver a superior customer experience
  • Energetic, friendly, outgoing, proactive personality and phone business acumen
  • Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
  • Proven ability to adapt to changing situations
  • Excellent written and oral communication skills
  • Demonstrated experience with customer escalation, conflict resolution, and negotiation
  • Strong willingness to problem solve and work well with minimal supervision
  • Strong team building skills, to work well within a close team environment – self-sufficient and resourceful
  • Proficient in the MS Office suite
  • CRM experience an asset
  • May be required to work overtime as per business needs

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

  • Bilingual Customer Experience Specialist

    6 days ago

    Toronto, Ontario, Canada RBCx Full time US$50,000 - US$80,000 per year

    Job DescriptionRBCxpursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is...

  • Bilingual Customer Experience Specialist

    7 days ago

    Toronto, Ontario, Canada RBC Full time $62,000 - $120,000 per year

    Job DescriptionRBCx pursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which...

  • Bilingual Customer Experience Specialist

    2 weeks ago

    Toronto, Ontario, Canada Too Good To Go Full time $48,000 - $50,000 per year

    At Too Good To Go, we dream of a planet with no food waste.Imagine if there was something we could all change today that would reduce global warming by 10%. That's how much food waste contributes to the climate crisis.We are on a mission to change that - are you with us?Our app connecting businesses with unsold food, and consumers willing to buy at a...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Quince Full time $50,000 - $70,000 per year

    Help Us Launch a New Customer Experience in Canada Are you a trailblazer ready to make an impact? Quince is officially launching in Canada, and we need talented, bilingual professionals to help us build a world-class customer experience from the ground up. This is an in-office role, giving you a unique opportunity to use your skills and passion to directly...

  • Seasonal Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Canada Pooch Full time $45,000 - $60,000 per year

    Who We AreBased in Toronto, Canada Pooch is one of the fastest growing pet companies in North America and ranked one of Canada's top growing companies in 2021 and 2022. We design premium pet apparel and accessories that focus on style and quality. We believe that pet products should be held to the same standard as "human" products because pets are our...

  • Bilingual French Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada ABL Careers Full time $45,000 - $65,000 per year

    Our client, a well-established financial services provider in Canada, specializes in alternative lending and deposit investment products. They are known for their strong customer focus and a supportive, integrity-driven work culture.On site in Toronto (downtown) required for first 3 weeks. Hybrid (2 days work from home) after successful completion of...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Quince Full time $48,000 - $49,920 per year

    The Role Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction. What You'll Do Own each customer interaction from start to finish, ensuring clarity, care, and confidence. Resolve issues with empathy,...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Quince Full time $48,000 - $60,000 per year

    OUR STORYQuince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.OUR VALUESCustomer First.Customer satisfaction is our highest priority.High Quality.True quality is a combination of premium...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Mejuri Full time $60,000 - $80,000 per year

    Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Mejuri Full time $60,000 - $90,000 per year

    Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about...