Guest Services Representative

1 week ago

Pembroke ON, Canada Best Western Full time $17,200 - $43,200 per year

Join a hotel team with a big heart As a Guest Services Representative, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks

What's in it for you:
  • Subsidized employee accommodation for relocating individuals
  • Reduced employee rates at Best Western International Hotels
  • Learning programs through Best Western University
  • Ability to make a difference through Best Western for a better World
What you will be doing:
  • Welcome Guests quickly, efficiently and warmly making the best possible first impression
  • Take initiative to add a personalized experience for the guest
  • Take ownership of guests' requests, while ensuring exceptional service
  • Other duties as assigned

Expected start date: Immediate Job Types: Full-time, Part-time, Permanent Salary: $17.20 per hour with performance increase after 6 months

Additional pay:
  • Overtime Pay
  • Tips
Benefits:
  • Company events
  • Discounted or free food
  • Flexible schedule
  • On-site gym & pool
  • On-site parking
Schedule:
  • 8-hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • No weekends
  • Overtime
  • Weekends
POSITION SUMMARY:
  • Answer phones and take reservations
  • Answer phones and direct calls to other departments
  • Check guests in and out
  • Take payment and pre authorizations
  • Balance till and payment methods
  • Take guest requests and pass to the appropriate departments, i.e. maintenance, housekeeping, restaurant
  • Take note of any maintenance issues and pass along to the AGM or person in charge of this in the absence of the AGM following company policies and procedures
  • Ability to multitask in a busy environment
  • Keep a clean and safe work area as per Company guidelines
  • Ensure personal appearance and hygiene are well maintained
  • Ensure that all 'to go breakfasts' inventory needs are passed to the kitchen nightly
  • Ensure that coffee station and water station is always stocked
  • Standing, for long periods at a time.
  • All other duties as assigned by AGM or department manager
Experience:
  • Minimum 1-year previous job experience
Work remotely:
  • No

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