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Job Development Specialist

2 weeks ago

Ottawa ON KB Z, Canada Pinecrest-Queensway Community Health Centre Full time $60,000 - $80,000 per year

Position Title: Job Development Specialist

Department: Employment Services

Program: Integrated Employment Services

Status: Full-Time, Regular

Salary: $ $38.189

Application Deadline: until filled

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

The Job Development Specialist is responsible for supporting clients in their journey toward sustainable employment by developing and maintaining strong relationships with employers. This position delivers employment services geared to the needs of specific target groups and is responsible for working with job seekers and employers within an assigned caseload. This position works within a Case Management Team (POD) of Employment Specialists, Job Development Specialists, and Job Coaches/Job Retention Specialists to provide wrap around supports to clients with the purpose of ensuring clients achieve and maintain sustainable employment. The Job Development Specialist is responsible for identifying suitable job opportunities, advocating for job seekers with diverse backgrounds, and coordinating job placements that meet the needs of both clients and employers.

Job Specific Responsibilities:

Direct Client Service

  • Provides individualized services to employers and clients to ensure labor market attachment for clients who are unlikely to become employed on their own.
  • Works within an employer outreach and partnership strategy framework to establish and maintain a positive and supportive working alliance with employers.
  • Strong ability to market employment services to potential employers.
  • Proactively build and maintain relationships with local employers, industry associations, and community stakeholders to generate job leads and placement opportunities.
  • Conduct employer outreach and networking events to promote employment services and develop job opportunities for clients.
  • Performs Intakes and assessments for employers and determines employer needs.
  • Manages employer caseloads and maintainsa database of employers and job vacancies.
  • Coordinate and support client-centered job matching, interviews, and hiring processes for clients, including pre-screening and interview preparation.
  • Reduces barriers to access services for the populations served by the program, including advocacy and creating opportunities for job matching, job development, and job carving, leading to opportunities for long-term employment for clients.
  • Assesses, negotiates, and determines incentives/subsidies for client work placements.
  • Assesses the need for workplace accommodations and negotiates these with employers.
  • Ensures placement employer scan provide safe and appropriate placement opportunities.
  • Ensures placement employers follow relevant legislations and meet program requirements. Develop and monitor, training plans in partnership with clients and employers for all placements.
  • Monitors client placements with employers and mediates/resolves arising issues to ensure successful completion of placement and ongoing employment.
  • Leads hiring events, employer events, and group training sessions.
  • Delivers services in a variety of formats including both in-person and virtually using different platforms.
  • Works collaboratively with team members and clients to support the client's journey through services including leading and participating in case conferencing.

Administration

  • Maintain accurate records of employer contacts, job orders, client placements, and outcomes in the case management system.
  • Track and report on employment outcomes and trends to inform program development and continuous improvement.
  • Maintains electronic client records and protects the confidentiality of the information.
  • Participates in regular chart audits and reviews.
  • Performs administrative functions as required by the program.
  • Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.
  • Ensures all data is accurate and entered on a timely basis.
  • Collects statistics and prepares reports as required.

Teamwork and Collaboration

  • Collaborate with the Case Management team to understand client profiles, readiness, and vocational goals.
  • Provides resources and support to program staff pertaining to specific client issues.
  • Maintains effective communication of information among internal and external stakeholders.
  • Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
  • Attends and participates in team and general staff meetings as scheduled.
  • Participates in the evaluation component of relevant program.
  • Provides support to clients of team members as needed.

Position Requirements

Education

  • Bachelor Degree in Social Sciences or related field or equivalent combination of experience and education.

Professional Experience

  • 3 years' experience in the following areas:
  • Job development and/or employer engagement
  • Business development, marketing, sales and promotions
  • Excellent communication, networking, and negotiation skills.

Key Competencies

  • Knowledge of issues, trends and legislation in the employment field and the labour market.
  • An understanding of the factors affecting employability, including life stabilization factors.
  • Case management experience within employment or social services settings, including collaboration with internal teams to support job readiness and employment retention.
  • Excellent documentation and case noting skills.
  • Ability to work collaboratively with diverse clientele and colleagues and advocate to support their needs in the workplace.
  • Use tools to manage caseload, understand where clients are in their journey and forecast client outcomes.
  • Strong digital literacy skills, including MS Office suite
  • Proven ability to outreach and develop partnerships with employers.

Linguistic Profile (Multilingual Preferred)

  • Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)
  • English (oral expression): A+ (required)
  • English (oral comprehension): A + (required)
  • English (reading comprehension): A + (required)
  • Other languages an asset. Bilingual preferred

Personal Suitability/Other Requirements

  • Ability to manage competing priorities in a fast-paced, outcomes-oriented environment.
  • Positively contribute to monthly individual and team Key Performance Indicator (KPIs) while managing a challenging workload through prioritization and effective time management.
  • Ability to work with minimal supervision, with strong time management skills.
  • Culturally responsive and trauma-informed approach to client and employer engagement.
  • Valid driver's license and access to a vehicle as this position requires travel to other sites regularly.
  • Monday to Friday days with some flexibility required for occasional Thursday evenings or weekend days.
  • Comfortable providing services in a hybrid model or in-person and virtual services from the Employment Centre or off-site locations.