Casual Housekeeping Supervisor

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Activities:

• Direct supervision of Room Attendants, Housepersons, Public Spaces and Laundry Attendants
• Assisting in the administration of the housekeeping operation on a daily basis
• Approach all encounters with guests and employees in a friendly, service oriented manner
• Answering the telephone in a prompt and efficient manner and follow up on any guest requests or complaints, documenting all requests and delegating requests to proper staff
• Assist with inventories and ordering of supplies
• Ensure good communication within the housekeeping department and with other departments in the hotel
• Ability to work well under pressure and in a demanding, fast paced environment and maintain excellent follow-up skills
• Ensure maintenance requests are promptly recorded and reported
• Conduct a minimum amount of room and public spaces inspections and complete necessary follow up
• Provide orientation, training, feedback and recognition to all colleagues
• Demonstrate excellent organizational skills and an eye for details
• Prepare room attendants' daily assignments in the absence of the Housekeeping Manager
• Inspects equipment to ensure proper cleaning and maintenance
• Check appearance of all employees to ensure compliance with Standards of Appearance
• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations

COMPETENCIES WE ARE SEEKING:

• Previous experience as a Housekeeping Supervisor
• Proficiency with computers
• A team member with a positive attitude and a proven track record in results.
• Superior time management, organizational, problem resolution, and communication skills
• Strong leadership, supervisory and decision-making skills
• Strong commitment to quality & guest service

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Preferred

• Some post college or better