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Customer Service Representative At Midas
2 weeks ago
Benefits:
- Bonus based on performance
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
About the Role: Join Midas as a Customer Service Representative and be the friendly face that helps our customers navigate their automotive needs At Midas SCARBOROUGH-NEW MARKET-MARKHAM, we pride ourselves on providing exceptional service and creating a welcoming atmosphere for both our customers and team members.
Responsibilities:
- Greet customers warmly and assist them with their automotive service inquiries.
- Schedule appointments and manage the service calendar efficiently.
- Provide accurate information about services, pricing, and promotions.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Process transactions and maintain accurate records of customer interactions.
- Collaborate with technicians to ensure customer needs are met promptly.
- Maintain a clean and organized front office and waiting area.
- Stay updated on industry trends and Midas services to better assist customers.
- High school diploma or equivalent; additional education in customer service is a plus.
- Previous experience in customer service or retail preferred.
- Training will be provided to the right Candidate.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computers and point-of-sale systems.
- Positive attitude and a passion for helping customers.
- Availability to work flexible hours, including weekends.
- Knowledge of automotive services is an asset but not required.
