Customer Service Representative

1 week ago

Ottawa, Ontario, Canada Westlake Full time US$21 - US$23

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​

Why choose Westlake Royal Building Solutions

  • Benefits Day 1
  • Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
  • Quarterly Bonus Programs
  • Annual Incentive bonus
  • Fitness Reimbursement Program: The Company will reimburse up to 50% to a max.
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Vacation
  • Scholarship Program
  • Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
  • Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

THE RATE OF PAY IS $21-$23/HOUR PLUS BONUS AND BENEFITS

SUMMARY
The function of this position is to provide customers with high quality service and identify material required to complete customer orders.  The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:


•    Process customer orders, including custom orders, and price them accurately

•    Process financial transactions according to credit procedures

•    Answer telephones and process/distribute incoming email

•    Use the POS & JDE systems to process quotes, orders and invoices

•    Prepare quotes and follow up accordingly 

•    Provide overall support and after sales service to customers

•    Other customer/administrative/warehouse duties as required
 

EDUCATION, EXPERIENCE AND QUALIFICATIONS


•    High School Diploma

•    Knowledge/experience in building supplies

•    Ability to comprehend and follow branch business procedures

•    Ability to work well as a team and independently

•    Ability to identify and solve problems when required

•    Strong computer skills

•    *MUST HAVE* impeccable communication skills, both spoken and written.  

•    Ability to work in a fast-paced, self-directed environment

•    Positive attitude along with a strong desire to learn and adapt to change

•    Experience working at a customer service desk/counter

WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office.  May also result in exposure to outside elements and may require usage of stairs and elevators.  
 

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.

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