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hospitality ambassador

2 weeks ago

Toronto, Ontario, Canada The Ballroom Bowl Full time $40,000 - $60,000 per year

HOSPITALITY AMBASSADOR JOB DESCRIPTION

Our Story:

We are where Toronto comes to play. At The Ballroom Bowl we believe our core product is service. We love elevating the game, ensuring that our guests have a stellar experience whether it be through bowling, food & beverage or private events. Our purpose behind the pins is a commitment to achieve the goal of service excellence through our actions, accountability and collaboration. In a technology filled world, we love living IRL and connecting with our team members and guests by knocking down a few pins.

Job Description:

  • Greeting guests in an energetic and positive manner ensuring hospitality is top of mind
  • Ability to use OpenTable reservation platform in an organized efficient manner monitoring table turnover to minimize wait times
  • Answering the phone according to steps of service and timing
  • Responding to any reservation inquiries in a timely manner
  • Maintain a clean and organized restaurant and bowling area
  • Ability to communicate waitlist and proposed timing to guests
  • Communicate any special notes from reservations to service team
  • Set up any reservations prior to guests' arrival
  • Thanking guests as they depart
  • Asking guests to write a Google review about their experience
  • Process bowling payment and set up bowling lanes for guest
  • Provide bowling shoes for guests and maintaining hygiene standards of shoes (where applicable)

Do you roll our way? Qualities we LOVE

  • Respect and Support – Lift them up, help them out. Don't knock them down unless we are talking about the pins
  • Trust – To earn it, you have to give it
  • Communication (Verbal & Written) - Keeping dialogue open
  • Inclusion – Shine bright. Our differences can be our biggest strengths
  • Empathy – Serve Food. Not 'tude. Treat all teammates and guests kindly
  • Ability to celebrate the wins
  • Have a ball. Let the good times roll. Radiate so much fun you glow in the dark
  • Be guest obsessed

Qualifications:

  • Passion for food, beverage and hospitality
  • Previous experience as a host in a fast-paced environment is preferred but not required
  • SmartServe certification is a MUST
  • Strong oral and written communication skills
  • Must be able to work holidays and weekends as needed
  • Ability to multitask and work in a fast-paced environment highlighting time management skills
  • Strong attention to detail
  • Ability to learn OpenTable and bowling software standards and requirements

At The Ballroom Bowl, we believe in maintaining an environment that is inclusive and accessible. If you require any accommodation through the interview process, please let us know.