Family Support Worker

Family Support Worker

Full Time (35 hours per week)

Job ID # 25-009

Are you looking to make a difference in your community? Join the Norwood team and start making a difference today

Norwood Child and Family Resource Centre is an Edmonton based non-profit organization that has been supporting children and families since 1963, with a vision of Healthy Children, Healthy Families, Healthy Communities. Our programs and services are designed to strengthen and enrich families. Early childhood experiences are aimed at fostering optimal child development and healthy parent-child attachment. Parent education opportunities are created to support building the capacity of families. Family support services are provided to support families as the child's first and most important teacher. Information and referral are key practices in supporting families to grow and learn within their own communities. For more information, visit

Position Summary

The successful candidate will join the Family Support team. The Family Support Worker (FSW) works with children and their families to strengthen the parent/child relationship and expand the family's resources through weekly home visits. The FSW provides parents with tools for healthy child development, information and referrals, and builds on the strengths of families. The FSW provides support through encouragement, connections, and information while working alongside parents to help them solve challenges related to basic needs such as food security and safe and affordable housing. The FSW provides parent education that addresses a variety of topics, needs, and areas of interest to families.

This position requires a flexible work schedule that includes occasional evenings and weekends as scheduled to meet the needs of families.

Reporting to the Manager of Family Support and Evaluation, the Family Support Worker is responsible for the following:

• Providing ongoing support to children and families through regular home visitation

• Creating opportunities to engage with families and build strong relationships

• Providing strategies to families that support healthy child development and positive parenting

• Supporting capacity building among families to build independence, reduce barriers, self-efficacy, self-advocacy skills, and build linkages with natural support networks

• Working alongside families to bridge the learning from groups to the home and community environments to support skill strengthening goals for the family

• Planning, organizing and/or facilitating family education and family/child groups and services that reflect the needs and interests of the families

• Administering screens (such as ASQ:3 and ASQ:SE2) and providing resources to families as necessary

• Compiling and entering necessary data and documentation into agency and collaborative data systems while maintaining accurate, timely and complete electronic and paper files

• Maintaining up-to-date knowledge of community resources to provide supportive and information referrals

• Effectively managing a caseload of assigned families

The ideal candidate will possess the following qualifications:

• Education: Post-secondary degree or diploma in a human services field (e.g. Social Work, Human Ecology, Sociology etc.)

• Proficient in Office 365 and data base systems

• Current First Aid certification

• A valid driver's license and access to a reliable vehicle

• Criminal Record Check and Child Welfare Intervention Record Check (any findings will be reviewed on a case-by-case basis)

The following qualifications are considered an asset:

• Experience conducting home visits

• Experience working with children and families from diverse cultural and socio-economic backgrounds

• Experience in developing and facilitating groups

• Experience working collaboratively as part of a multidisciplinary team

The hourly range for this role is $27.95-$38.08 per hour ($50,865 to $69,300 per year) based on a 35-hour week.

Norwood provides the following:

• Great benefits plan

• 12 sick/personal leave days per year

• Ongoing professional development

• Service recognition and employee awards

Norwood staff are guided by the following Team Charter: (SPIRIT)

• Support - We utilize one another's strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.

• Passion - We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.

• Integrity - We are honest, trustworthy, transparent, and accountable with each other.

• Respect - We accept others without judgment and recognize that every individual is a person of value.

• Inclusivity - We celebrate diversity and welcome people of all abilities, backgrounds, cultures, and perspectives.

• Team - We are all one group working towards improved outcomes for children and families.

If you share our values and support our mission and vision, please consider joining our team.

Norwood Child and Family Resource Centre values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and 2SLGBTQ1A+ communities.

To apply for this opportunity, please submit your résumé and cover letter to: Please state in the cover letter how you align with the Norwood Team Charter and how you heard about the position. Please include Family Support Worker and Job ID Number: in the Subject Line of the email.

Closing Deadline: Until Suitable Candidate is Found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $27.95-$38.08 per hour

Expected hours: 35 per week

Work Location: In person