Fraud Risk Analyst

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. 

Role Overview:

This role is focused on managing portfolios' key risk indicators (i.e. fraud, chargeback, returns, etc.) performance within a dynamic, growth-oriented financial institution. Responsibilities include interpreting large quantities of data for on-going reviews, in-depth investigations, documenting and communicating with clients on performance and suggesting contingency plans for ongoing risk issues.

About the Qualifications:

• 3-4 years of experience in payments managing fraud risk.
• Bachelor's degree in business analytics, data science, economics, information systems, finance, or other relevant fields.
• Excellent communication skills.
• A critical thinker and problem solver with strong attention to detail.
• Analytically inclined.
• Comfortable with Excel macros.
• Adept at turning data into clear reports and insights.

About the Day-to-Day:

• Diving into fraud analytics, pulling and collating data from various dashboards and using your analytical skills to identify trends and highlight risks for further investigation. 
• Create reports and presentations outlining fraud and chargeback performance for clients.
• Provide risk recommendations to internal and external stakeholders.
• Conduct regular touchpoint meetings with clients.
• Conduct investigations on suspicious activity, including preparing investigative reports with findings and recommendations gathered from analysis of account history and source documents.
• Constantly learning and adapting to new processes, procedures, products, and clients within a fast-paced environment.

About us: 

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.    

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.    

About the work environment: 

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer: 

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

NOTE:  This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted. 

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.