Technical Support Technician

3 days ago

Saguenay, Quebec, Canada Kezber Full time $40,000 - $80,000 per year

Join a team recognized for its professionalism and contribute directly to the client experience. People are at the heart of our services, and every interaction reflects our commitment to quality and reliability. In this role, you'll provide high-level technical support to our clients, primarily remotely, with occasional on-site interventions in Chicoutimi. Your customer focus, autonomy, and ability to solve technical issues will make all the difference.

Job Description
In this technical support technician role, reporting to the Sales Department, you will be responsible for :

  • Provide remote and on-site IT support in Chicoutimi.
  • Diagnose, install, configure, and repair hardware and software.
  • Follow up on service requests and escalate to higher-level support when necessary.
  • Contribute to IT project implementation, such as Microsoft 365 migrations or server environment deployments.
  • Document all interventions in the ticketing system.
  • Manage urgent situations and participate in internal projects.

Desired Profile

We are looking for a candidate with the following skills and qualities:

Technical Skills:

  • Excellent knowledge of Microsoft 365 and Windows environments.
  • Good understanding of networks and virtualized environments such as VMware or Hyper-V.
  • Experience with Active Directory and remote support tools.
  • Strong ability to diagnose and resolve hardware and software issues.
  • Knowledge of macOS or Linux and cloud environments is an asset.

Personal Skills:

  • Strong customer service orientation and professional communication.
  • Autonomy, initiative, and effective time management.
  • Ability to work collaboratively, even remotely.
  • Attention to detail in documentation and follow-ups.
  • Technological curiosity and eagerness to learn.
  • Calm and professional demeanor in urgent situations.

Experience & qualifications :

  • Minimum of two years' experience in technical support.
  • Comfortable working remotely about 85% of the time.
  • Experience supporting business clients is an asset
  • Valid driver's licence for client visits.
  • Fluency in French is required; English is an asset, as some of our clients operate exclusively in English.

What We Offer
At Kezber, we provide everything you need to grow and thrive:

  • Career Development: Continuous training, paid certifications, and professional association membership support.
  • Work Environment: Collaborative teamwork, 7-day virtual medical clinic, onsite gym, and social activities.
  • Competitive Benefits: Base salary + bonus, hybrid work model, 5 weeks vacation, personal days, group insurance, clothing allowance, DPSP, recognition programs, and profit-sharing.

Why Join Kezber?
You'll be part of a passionate team that values ideas, encourages learning, and recognizes expertise. Your work will have a tangible impact on our clients every day.

Ready to take on the challenge? Apply today

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