Stability & Systems Navigator

Job Posting - Stability & Systems Navigator – Stepping Stones - Edmonton

Gateway

What started as a bold vision by a group of determined parents has grown into one of Alberta's leading disability organizations supporting equity-seeking individuals and families. At Gateway Association, we're more than a nonprofit — we're a community-focused force for change.

With deep roots and forward-thinking approaches, we support individuals with disabilities and their families to navigate systems, achieve goals, and thrive in welcoming, equitable communities and workplaces. We do this through three powerful pillars: our Family Resource Centre, Employment Resource Centers, and strategic education and capacity-building initiatives.

As a nimble and responsive organization, we actively pursue meaningful partnerships and community collaborations to drive the systemic change that true disability justice requires. Gateway is where meaningful transformation begins — building relationships, strengthening communities, and creating spaces of belonging by turning advocacy into action and values into impact.

Overview

The Stability & Systems Navigator plays a key role in supporting participants of the Stepping Stones Program to achieve stability in areas such as housing, food security, income support, and overall wellbeing. This role provides individualized guidance, coaching, and system navigation to help participants identify and achieve personal goals, access resources, and build confidence in managing life's challenges. Acting as a consistent point of contact throughout the program, the Navigator ensures participants remain supported, connected, and empowered from intake through to transition. This program is funded through Family and Community Support Services in Edmonton and is designed to support individuals and families to achieve greater capacity and therefore reduce the likelihood of impactful issues such as poverty and homelessness.

This program will be delivered through a partnership between Gateway Association, Multi-Cultural Health Brokers Cooperative (MCHB), and the Pride Centre drawing on collective expertise to strengthen participant engagement, adapt content to reflect lived realities and connect individuals to trusted community supports.

Direct Duties

• Conduct program onboarding for program participants and support connections with partners to engage individuals in the program.
• Provide one-on-one support two days per week, helping participants apply workshop learning to their real-life situations.
• Assist participants with system navigation, including housing supports, benefits access, tax filings, childcare subsidies, and community resources.
• Co-develop individualized goal plans (life tool kits) with participants that reflect their goals, strengths, and lived realities.
• Support participants in building their "Life Toolkit" of checklists, resource maps, and personalized tools, introducing reflective questions that promote ongoing self-awareness.
• Track participant progress, document case notes, and contribute to program evaluation by sharing participant outcomes and system feedback.
• Maintain strong knowledge of local resources, programs, and services to act as a "connector" for participants.
• Track referrals, resource use, and identify service gaps to inform program development.
• Support integration of Life Toolkit resources into workshops and one-on-one sessions.
• Encourage participants to contribute to the shared resource hub by documenting their own strategies and insights.
• Support a trauma-informed, culturally safe, and disability-inclusive approach.
• Collaborate with partner organizations such as the Multicultural Health Brokers and Pride Centre to ensure supports are accessible and relevant.
• Assist with transition planning during the wrap-up phase of the program.
• Respond to participant inquiries and provide follow-up as needed (via email or phone).

Lead Accountabilities

The Stability Systems Navigator will take lead for the program in the following areas:

• Participant Engagement – Acts as the consistent point of contact for participants throughout their journey; leads onboarding, trust-building, and individualized goal-setting.
• Stability Planning– Coordinates holistic, participant-centered stability plans addressing housing, income, and family wellbeing; ensures alignment with workshop learning and resource use.
• Systems Navigation – Serves as the main guide in helping participants navigate complex systems (housing, financial supports, healthcare, childcare, etc.), reducing barriers and promoting self-advocacy.
• Coordination & Partnership – Liaises across partner organizations (MCHB, Pride Centre, community services) to ensure continuity of care, coordinated supports, and culturally relevant service delivery.
• Tracking & Outcomes – Maintains responsibility for accurate participant data, progress tracking, and contributions to evaluation and reporting processes.
• Transition & Continuity – Facilitates end-of-program transition planning to ensure participants leave with clear next steps, resources, and sustained community connections.

The Commitment

Full time position, working 37.5 hours / week. We believe in work-life balance and are committed to keeping the workload aligned with true hours worked.

Reports To: Program Manager, Edmonton Employment Resource Centre

Supervises: No Direct Reports

What You Can Bring to Gateway

Education & Experience

• Post-secondary education in human services, social work, community development, or equivalent experience.
• Experience supporting individuals facing barriers such as disability, poverty, or newcomer integration.
• Previous nonprofit experience is an asset, particularly in organizations providing systems navigation or with access to localized supports

Knowledge & Skills

• Strong knowledge of systems, especially within Edmonton and greater surrounding areas, as well as provincial supports such as housing, income supports, AISH, health care, and community-based resources.
• Skills in coaching, empowerment, and person-centered planning.
• Excellent communication, interpersonal, and organizational skills.

Equity & Inclusion

• Demonstrated commitment to equity, diversity, and inclusion.
• Foundational understanding of anti-racism principles and the impact of structural oppression.
• Ability to use and understand basic terminology related to anti-racism and racial equity in both workplace and service-delivery contexts.

Additional Requirements

• New hires are subject to a three-month probationary period.
• Must reside in Edmonton, Alberta or greater surrounding area.
• Offer of employment is conditional upon a satisfactory Police Information Background Check

Gateway Value Proposition

Compensation & Benefits

• Salary of $72,000
• Benefits – 50/50 Employee/Employer Paid Premiums
• 15 Vacation Days, 9 Personal Days, extended winter break and a flexible family-friendly schedule annually

Work Conditions

• Travel within Edmonton and greater surrounding area
• Some evening and weekend work (as needed).
• Hybrid Work Model: Combination of office, home, and community settings

o Employees are expected to reside in and work from their primary hire location

Workplace Culture

• Commitment to reflective practice and continuous learning
• Leadership dedicated to anti-oppressive practices
• Ongoing evaluation of internal and external practices to ensure meaningful impact

Our Application & Hiring Process & Timeline

Application Requirements: Send a PDF Resume & Cover Letter (one PDF) to:

Posting Close Date: Posting will remain open until suitable candidate found

Preferred Start Date: January 5, 2026

Posting Type: Both Internal and External Candidates Considered

Job Type: Full-time

Pay: $72,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off

Work Location: Hybrid remote in Edmonton, AB T5H 3R3