Team Leader, CSS

1 week ago

Vancouver BC VB K, Canada Covenant House International Full time $31,580 - $47,736 per year

The Impact a Team Leader in Community Support Services can make:

Community Support Services is a Drop in and Outreach program where you will demonstrate absolute respect to youth that will allow them to know their worth. Community Support Services is a low-barrier, safe, and non-judgmental environment where youth are supported to address every aspect of wellbeing - health, emotional, and spiritual. You will supervise and support a team of youth workers to provide services from an attachment-based and trauma-informed model of care proven to support youth at greatest risk in our community. You will have the opportunity to build transformative relationship with youth and reduce the risks of street homelessness and drug use. Through relentless engagement, the CHV continuum of care will expand to connect with youth where they are at because we feel it should be "one size fits one" when it comes to supporting young people.

How you will contribute:

  • Greet and welcome youth accessing CHV services, assess and respond to their immediate needs, and provide them with practical resources including food, clothing, transportation
  • Initiate, develop and maintain relationships with at risk youth 16-24 years of age
  • Work collaboratively with other staff to assist youth in identifying attainable short and long-term goals, strategies for meeting these goals, and an action plan for implementation
  • Responsible for direct implementation of Covenant House philosophy and policies as they pertain to residential care
  • Assign shift responsibilities and duties
  • Coordinate intakes, incidents and assess suitability for service
  • Ensure structure and adherence to daily routines
  • Ensure quality control in case management
  • Manage crisis intervention including briefing, debriefing
  • Facilitate team meetings including shift change
  • Supervise youth workers on shift
  • Co-ordinate youth workers on shift
  • Oversee therapeutic milieu
  • Ensure adherence to and role model Covenant House principles and core values
  • Ensure safety and security of clients, staff, and property
  • Provide crisis intervention, including responding to overdoes/administering first aid and Naloxone that may happen within CHV premises, ongoing training will also be provided
  • Regular security checks of interior and exterior of building
  • Other duties as required
Compensation

The successful candidate can expect a starting hourly rate of between $31.58 and $39.47 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $47.36.

Who are we looking for?

Education and Experience:

  • Diploma or degree in related social service or experience working in a low barrier setting
  • Minimum 2 years' experience in a supervisory role in a similar setting
  • First Aid & Non-Violent Crisis Intervention Training is an asset
  • Evidence of compliance with the Province's immunization and tuberculosis control programs is required

Competencies:

  • Excellent interpersonal and communication skills
  • Familiar with the challenges facing youth who are experiencing homelessness or housing instability
  • Familiarity with substance misuse
  • Ability to maintain professional boundaries with the Youth
  • Leadership and team building skills
  • Basic computer skills

Schedule: Friday - Sunday 8:30am - 8:30pm

Benefits: Full Benefits available immediately upon enrollment

Department: Community Support Services

Applications Accepted Until: 11/14/2025

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