Patient Information Clerk

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of
Healthier Children. A Better World
.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

As a Patient Information Clerk, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Here's What You'll Get To Do

• Greet patients and families, and assist in meeting their needs when appropriate
• Schedule and coordinate appointments and meetings
• Organize and maintain patient charts, as well as electronic and paper information filing systems
• Maintain electronic calendar/schedules
• Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority
• Prepare requisitions
• Provide clerical support to all health care staff
• Perform other duties as assigned

Here's What You'll Need

• Diploma from a recognized Medical Administration program
• Medical Terminology certificate
• Previous clerical experience in a hospital/medical environment
• Experience with patient registration systems is required (KidCare/KidCom and Schedulebook is an asset)
• Basic proficiency with computers (i.e. word processing)
• Strong communication, interpersonal and organization skills
• Demonstrated problem solving abilities
• Ability to be self-directed, to be flexible and to take initiative
• Attention to detail and efficient time management
• Strong customer service orientation
• KidCom training and patient registration experience are assets
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives

Employment Type

• Full-time, 1.0 FTE (37.5 hours)
• Evenings (Monday-Friday)

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip:
Combine your cover letter and resume into
ONE
document of 20 pages or less as you cannot upload multiple documents as part of your application.