Community Outreach Liaison

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Community Outreach Liaison with Emergency Management & Community Safety (EMCS), you will gather, identify, document and assess the nature, extent and level of client care/intervention required for the members of the vulnerable population engaged by the Community Outreach Officers. You will also provide analysis and reporting to support to leadership, frontline staff and executive decisions. Primary duties include:

• Develop, maintain and update files and flowcharts and update information related to subjects/targets.
• Review public safety files for events and recent arrests for possible links to potential safety risks.
• Extract and interpret specialized crime data and relevant information.
• Liaise with Calgary Police Service (CPS) staff to ensure that information and analysis is shared with operational and investigational units and ensure analytical support is coordinated.
• Establish integrated process with agency partners.
• Provide analytical support and lead or assist staff with ongoing projects.
• Collect, collate, draft, analyze and distribute documents including target sheets, bulletins, briefing notes and regular monthly quarterly and annual reporting.
• Utilize data to track statistical changes and report on findings.
• Conduct research on various social disorder issues.
• Compose in-depth profiles for social disorder awareness.
• Identify trends in social disorder or individuals suffering vulnerabilities.
• Make recommendations on action plans and identify solutions to support operations.

Qualifications

• A completed 2 year diploma in Social Sciences (Psychology, Sociology, Public Safety) and at least 5 years related experience, OR;
• A degree and at least 3 years of related experience.
• Knowledge of research methodologies, statistics, data structure, casework and intervention-based approach is preferred.
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, OneNote, Forms).
• Experience using data visualization software, mapping software and developing dashboard software will be considered an asset.
• The ability to understand and interpret data and communicate detailed work and sensitive information in a clear and concise manner.
• Exceptional communication and listening skills, critical thinking, the ability to analyze and problem solve, strong research and planning skills and demonstrated political and business acumen.

Working Conditions: Office environment with potential for exposure to graphic, violent and disturbing material related to incidents.

Pre-employment Requirements

• An enhanced security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Emergency Management &

Community Safety

Position Type: 1 Permanent

Location: Avenue SE

Compensation: Pay Grade 9 $ per hour

Days of Work: This position works a 5 day

work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: November 7, 2025

Job ID #: 312836