Business Data Scientist, Forecasting, Cloud

22 hours ago

Waterloo, Ontario, Canada Google Full time $80,000 - $120,000 per year
Minimum qualifications:
  • Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.
  • 3 years of experience using analytics to solve product or business problems, coding (e.g., Python, R, SQL), querying databases or statistical analysis, or a relevant PhD degree.
  • 3 years of experience in data science, with a focus on time series analysis and forecasting.
  • Experience in causal inference, A/B testing, statistical modeling, or machine learning.
  • Experience with a range of forecasting methods, from classical statistical models to machine learning approaches.
Preferred qualifications:
  • 4 years of experience deploying and maintaining forecasting models in a live production environment.
  • Experience with recent advancements in forecasting, such as foundation models (TimesFM) or deep learning approaches.
  • Experience in a demand planning, contact center, or operational workforce management role.
  • Familiarity with cloud platforms (e.g., Google Cloud Platform) and their AI/ML services (e.g., BigQuery, Vertex AI).
  • Ability to apply judgmental forecasting and incorporate qualitative business adjustments into model outputs, especially for new or unprecedented events.
About the job:

In this role, you will be responsible for developing and maintaining the models that predict our customer support case volume. Your work will be a critical input for the organization's staffing, budgeting, and strategic planning, directly impacting our ability to deliver exceptional customer support at scale.

Responsibilities:
  • Develop, deploy, and maintain time series forecasting models to predict customer support case volumes across various products, regions, and channels.
  • Build and automate scalable data pipelines to ensure timely and reliable data for model training and inference.
  • Monitor and evaluate model performance, dealing with key accuracy metrics, identifying model drift, and ensuring forecast reliability. Research and implement forecasting techniques to continuously improve model accuracy and capabilities.
  • Partner with Operations, Finance, and leadership stakeholders to understand their planning needs, deliver forecasts, and explain variance drivers.
  • Communicate forecast results and uncertainty to both technical and non-technical audiences to guide strategic decision-making.

  • Senior Business Data Scientist, Forecasting, Cloud

    22 hours ago

    Waterloo, Ontario, Canada Google Full time $90,000 - $120,000 per year

    Minimum qualifications:Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.4 years of experience in data science with a specific focus on time series analysis and forecasting.Experience with Python or R programming with relevant forecasting libraries.Experience in causal inference, A/B...

  • Senior Business Data Scientist, Forecasting, Cloud

    17 hours ago

    Waterloo, Ontario, Canada Google Full time $120,000 - $180,000 per year

    Minimum qualifications:Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.4 years of experience in data science with a specific focus on time series analysis and forecasting.Experience with Python or R programming with relevant forecasting libraries.Experience in causal inference, A/B...

  • Senior Business Data Scientist, Forecasting, Cloud

    22 hours ago

    Waterloo, Ontario, Canada Google Full time US$80,000 - US$200,000 per year

    Minimum qualifications:Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.4 years of experience in data science with a specific focus on time series analysis and forecasting.Experience with Python or R programming with relevant forecasting libraries.Experience in causal inference, A/B...

  • Business Data Scientist, AI/ML, Cloud

    21 hours ago

    Waterloo, Ontario, Canada Google Full time $120,000 - $180,000 per year

    Minimum qualifications:Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.3 years of experience in a data science role, with a specific focus on machine learning and Natural Language Processing (NLP) for developing and deploying AI/ML solutions.Experience with relevant ML/AI libraries...

  • Business Data Scientist, AI/ML, Cloud

    15 hours ago

    Waterloo, Ontario, Canada Google Full time $120,000 - $180,000 per year

    Minimum qualifications:Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.3 years of experience in a data science role, with a specific focus on machine learning and Natural Language Processing (NLP) for developing and deploying AI/ML solutions.Experience with relevant ML/AI libraries...

  • Business Data Scientist, AI/ML, Cloud

    24 hours ago

    Waterloo, Ontario, Canada Google Full time US$120,000 - US$180,000 per year

    Minimum qualifications:Master's degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.3 years of experience in a data science role, with a specific focus on machine learning and Natural Language Processing (NLP) for developing and deploying AI/ML solutions.Experience with relevant ML/AI libraries...

  • Resource Planning Manager, Cloud

    3 days ago

    Waterloo, Ontario, Canada Google Full time $120,000 - $180,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.10 years of experience leading global programs and processes as part of central operations enablement or management teams.3 years of experience in leadership, such as people management, team lead, mentorship, or coaching.Experience in full time employee workforce management.Preferred...

  • Senior Cloud Engineer

    15 hours ago

    Waterloo, Ontario, Canada Verily Full time US$148,000 - US$210,000

    Who We AreVerily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources,...

  • Technical Solutions Developer II, Data Analytics, Cloud

    3 days ago

    Waterloo, Ontario, Canada Google Full time US$100,000 - US$170,000 per year

    info_outlineXThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Minimum qualifications:Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.9 years of experience in technical support, professional services, software development, or product...

  • Real Time Operations Manager, Cloud

    1 week ago

    Waterloo, Ontario, Canada Google Full time $120,000 - $180,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.10 years of experience in workforce management software (e.g., Verint) and cases routing systems.4 years of experience in a contact center workforce management role.2 years of experience in a Real-Time management or Real-Time operations position.Experience working with workforce...