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Infrastructure and Endpoint Engineer

2 weeks ago

Toronto, Ontario, Canada AIR MILES Reward Program Full time $80,000 - $120,000 per year

The AIR MILES Reward Program is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada's oldest bank and the 8th largest in North America with more than 12 million customers globally.

Position Overview:

The infrastructure consultant is responsible for designing and maintaining the computing infrastructure and enterprise applications that provide services to our Corporate, Call Centre and Development teams as well as external clients. Investigates new technologies and methodologies and is responsible for their introduction into existing standards where efficiencies or stabilization gains would be made. Resolves Level 2 system problems either independently or by coordinating resolution with software vendors, hardware manufacturers and/or appropriate in-house experts. Designs and reviews deployment architecture for medium and complex development projects. Applies in-depth experience with components of on-premises and cloud infrastructure. Plans, acquires, and coordinates the installation of infrastructure devices across the enterprise while ensuring safe networks with disaster recovery options. Acts as the primary technical liaison between Infrastructure and other IT teams, vendors and partners, as well as the business to design infrastructure solutions.

Responsibilities:

  • Oversee the implementation of security measures to protect systems and data, including encryption, access controls, and antivirus solutions
  • Designs, builds, deploys, evaluates and maintains existing and future enterprise IT infrastructure.
  • Provide direct technical guidance and support to the team and other departments
  • Identify opportunities to streamline infrastructure management processes, reduce manual efforts, and increase efficiency through automation
  • Drive initiatives to enable self-service capabilities and automation across all supported technology areas including software deployment, hardware imaging
  • Participate in technology evaluations and recommend standardized solutions that align with enterprise objectives and budget constraints
  • Oversee the development and maintenance of knowledge base articles, user guides, and training materials to empower end users and promote self-service support options
  • Maintain accurate documentation of infrastructure configurations, procedures, and policies
  • Works to determine enterprise security controls and identify any threats to the infrastructure.
  • Diagnoses complex network, storage and server issues and implements corrective solutions .
  • Administers automated workflow tools, middleware application servers, and server virtualization technologies (e.g. VMware, AWS Workspaces & Citrix) to maximise their efficiency.
  • Provides proactive network/server monitoring to ensure optimum performance and acts on real-time alerts of critical issues .
  • Performs hardware, software, and firmware upgrades - researches and recommends upgrades
  • Manages and coordinates the release of changes into production applying standardized procedures and minimizing risk to existing services.
  • Creates release plans, test and validation strategies, schedules and tracking tools to coordinate the contents of release packages for network and business applications.
  • Evaluates effectiveness of current systems and supports in developing improvement strategies based on the findings.
  • Provides specialized consulting, analytical and technical support.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works independently and regularly handles non-routine situations.

Qualifications:

  • Strong technical experience (5-7 years) with Microsoft 365, Azure, EntraID, Unified Communications, Collaboration Services, and Infrastructure Compute Engineering
  • Strong technical proficiency with the Windows operating systems and infrastructure management solutions. M365 (Group policy & Powershell), Active Directory as well as server/desktop virtualization technologies (e.g., Citrix Virtual Apps and Desktops, AWS workspaces, Vmware)
  • Experience with designing and maintaining various identity solutions (Ping Identity, Azure SSO) and MFA
  • Strong track-record of exemplifying customer service excellence and accountability/ownership for the total customer experience while influencing others to raise their level of customer service
  • Strong experience with infrastructure security practices and technologies