Senior Design Researcher

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Senior Design Researcher. Could It Be You?

We're looking for a Senior Design Researcher with a strong quantitative background to join the Customer Experience team. Our team tackles complex questions about our customers' decision-making, needs, behaviours and product experiences across multiple products and lines of business, and we would love for you to elevate the work that we do by bringing your quantitative expertise to the table. You're someone who has a great balance of qualitative and quantitative research skills to be a true mixed methods expert who can help us understand our customers both at depth and at scale.

As a part of your day-to-day, you'll be leading research projects from end-to-end, from planning to execution to analysis to shareout. You must have excellent communication skills to collaborate with cross-functional teams across product, design, strategy, marketing and engineering so that you can involve your stakeholders throughout all stages of your research. We want you to convey the Experience you find in a compelling and actionable way to maximize your impact on our product strategy and roadmaps.

Our Customer Experience team is highly collaborative, and we would love it if you are someone we can bounce ideas off of, laugh with, and even hang out with after work from time to time. If this excites you and you think you'll be a great fit, please don't hesitate to apply

Need more details? Keep reading…

• Design and execute end-to-end research projects that inform every stage of the product lifecycle, from foundational discovery to in-market optimization.
• Work closely with members of Product Managers, Designers, Engineers, Marketers, Strategists and Data Scientists to identify and prioritize key research questions that address the most critical business needs.
• Drive the execution of high-impact mixed methods research where you integrate qualitative and quantitative data to provide a holistic understanding of our customers. This includes combining methods such as large-scale surveys, A/B tests, regression analysis, data clustering, behavioral data analysis with interview and usability data to uncover patterns and opportunities.
• Move beyond numbers to tell compelling stories. You will synthesize complex findings into clear, actionable recommendations that influence product strategy, design decisions, and business goals.
• Upskill other researchers and designers on quantitative methods, best practices, and statistical principles, helping to foster a more data-informed culture across the organization.

So are YOU our next Senior Design Researcher
?
You are if you have…
We believe in the power of potential, not just qualifications. If you're excited about this role but don't meet every single requirement, we still want to hear from you We value diverse skills and experiences, so we encourage you to apply.

• Strategic Mindset: A demonstrated ability to connect research findings to business impact and think critically about the strategic implications of your work.
• Exceptional Communication: An outstanding ability to tell compelling stories with data, tailored to diverse audiences from engineers to executive leadership (e.g., facilitating ideation workshops and research findings).
• Bonus Points: Experience in the fintech, banking, or financial services industry is a major plus. Knowledge of pricing research methods, familiarity with TheyDo for journey mapping, SQL for querying databases, and the ability to create dashboards are also great bonuses.
• Experience: 5+ years of experience in a Design Research, UX Research, Customer Research or related role with a proven track record of influencing product outcomes.
• Education: A background in a relevant field, such as Psychology, Cognitive Science, Behavioural Science, Human-Computer Interaction (HCI), Statistics, or Data Science is ideal.
• Quantitative Expertise: Deep expertise in a range of quantitative methodologies, including advanced survey design, sampling techniques, experimental and quasi-experimental design, A/B testing, and statistical analysis (e.g., regressions, clustering, ANOVA).
• Mixed-Methods Foundation: A strong grounding in qualitative methods (e.g., in-depth interviews, usability testing, contextual inquiry) and a history of successfully combining them with quantitative data.
• Technical Proficiency: Proficiency with statistical software like R or Python for analyzing data and creating charts. Experience with Voice-of-Customer and Product Analytics tools for tracking customer behaviour and feedback (e.g., Qualtrics, Medallia, Amplitude).

Sounds like you? Click below to apply
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.