Sales Administrative Lead

We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 7 years running and holding the Trucking HR Canada Top Fleet Employer distinction for 8 years in row. At Caron, our employees understand that we all play a part of driving our business forward.

Based out of our Head Office in Sherwood Park, the Sales Administrative Lead reports directly to the Sales Manager and is responsible for supporting and assisting the Sales Department including rates, customer relationship management, administrative duties, and the maintenance and administration of third-party compliance programs. Additionally, this role will assist the Accounting Department and customers with invoicing discrepancies, credit applications, and required reporting.

This role will be an excellent fit for an experienced sales administrator with expertise in the transportation industry and is familiar with rates and contracts.

Benefits and Perks

• Competitive salary commensurate with skills and qualifications
• 3 weeks paid vacation
• Employer paid benefits upon hire
• Company matching RRSP Program upon hire

Our Ideal Candidate

• 2 to 5 years directly related experience
• Bachelor�s degree in a related field
• Detail oriented
• Able to pivot and adapt to shifting priorities
• Strong decision-making skills
• Superb communication and collaboration skills

Job Duties

Administrative Responsibilities:

• Receive and review sales & customer service requests.
• Administer systemic updates for customer pricing.
• Update internal & external stakeholders of monthly/weekly fuel surcharges.
• Develop & maintain written procedures to support customer driven processes.

Customer Relationship Management Responsibilities:

• Develop & maintain strong working relationships with internal and external customers.
• Manage customer interactions and communications.
• Analyze customer data.
• Support account managers with customer requests & KPI reporting.
• Participate in customer dispute resolution process.

Contract Management

• Monitor contracts, and move forward with extension, close-out, or renewal of contracts.
• Ensure contract details align with corporate guidelines, policies, objectives, and goals.
• Draft and submit responses to contracts, negotiations, and proposals
• Recommend improvements to existing company contract policies to ensure compliance and reduce any potential risks.

Customer Compliance

• Set and measure customer/contract management KPIs; develop and prepare customer KPI reports.
• Coordinate carrier approval & onboarding requests; provide updated compliance documentation as required.
• Maintain compliance on 3rd party platforms (ISNetWorld, Avetta, ComplyWorks, etc.).
• Communicate compliance requirements with internal Stakeholders.
• Request, manage and store Certificates of Insurance; coordinate insurance renewals between all Caron partners
• Lead customer audit process (preparation, submission, review, communication, execution, follow up, closure)

Customer Rates & Pricing Agreements

• Maintain all customer freight rates and pricing agreements
• Review and update all customer pricing schedules annually and/or as needed.
• Prepare revenue reports and pricing analysis.

We thank all applicants for their interest in joining Caron Transportation Systems, however only those being considered for an interview will be contacted.

Caron Transportation Systems is committed to employment equity. We encourage applications from former & current military members, women, Indigenous peoples, persons with disabilities, and members of visible minorities.