Helpdesk Administrator

1 week ago

Mahone Bay, Nova Scotia, Canada 3ed51987-6f0b-4cd0-8321-9d6dead22e48 Full time $60,000 - $80,000 per year

Job Summary

We are seeking a skilled Helpdesk Administrator to provide comprehensive IT support and technical assistance to our organization. The ideal candidate will be responsible for resolving hardware, software, and network issues, ensuring smooth operation of computer systems across various platforms including Windows, macOS, and Linux. This role requires excellent communication skills and a customer-focused approach to deliver prompt and effective support to end-users. The Helpdesk Administrator will play a vital role in maintaining our IT infrastructure, managing service requests, and supporting security protocols such as firewalls and VPN connections.

Responsibilities

  • Provide technical support for desktop and laptop computers, peripherals, and software applications.
  • Troubleshoot hardware issues related to computer hardware components and operating systems (Windows, macOS, Linux).
  • Assist users with network connectivity problems, including LAN setup and configuration.
  • Manage service requests using tools like ServiceNow, Jira, BMC Remedy, ensuring timely resolution.
  • Support remote access solutions such as VPNs to facilitate secure connections for remote users.
  • Configure and maintain security measures including firewalls and other cybersecurity protocols.
  • Perform software troubleshooting across various operating systems and applications like Microsoft Office.
  • Assist with user account management and permissions in Active Directory or similar systems.
  • Document incidents, resolutions, and best practices for future reference.
  • Collaborate with IT team members to improve system performance and security standards.

Requirements

  • Proven experience in IT support or help desk roles with strong knowledge of computer networking concepts such as LAN and firewall configurations.
  • Familiarity with operating systems including Windows, macOS, and Linux environments.
  • Experience with remote support tools like ServiceNow, Jira, BMC Remedy.
  • Knowledge of VPN setup and management for secure remote access.
  • Ability to troubleshoot hardware issues related to computer hardware components.
  • Strong understanding of software troubleshooting techniques across multiple platforms.
  • Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
  • Customer service orientation with a proactive approach to problem-solving.
  • Certifications related to networking or IT support are a plus but not mandatory. This role offers an opportunity to work in a dynamic environment where your technical expertise will directly impact operational efficiency and user satisfaction.

Job Type: Full-time

Pay: $17.76-$25.99 per hour

Expected hours: 40 per week

Benefits:

  • Extended health care
  • RRSP match

Work Location: In person

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