Senior Specialist Service Parts Planning

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

The Opportunity Ahead

We have an exciting opportunity to hire a Senior Specialist I Service Parts Planning.  The successful candidate will be accountable for processing No Charge Part (NCP) order requests and process improving activities as it relates to no charge parts. In addition, you will handle all aspects of the Returns process, including verification of return requests, audit physical returns from Authorized Service Centre (ASC) for accuracy against documentation, submit completed documentation to Accounts Receivable and Accounts Payable, management, and communicate analysis with documentation results.

Where Expertise meets Execution:

• Process NCP (No Charge Parts); with self-replacement or installation by customers (or dealers) for their convenience with NCP instead of traditional repair.
• Monitor service parts inventory levels and coordinate with Parts Depot to place purchase orders as necessary to keep optimized stock level
• Minimize parts back orders
• Communicate with Contact Center/Dealer, Parts Depot and HQ on parts related to issues
• Perform supply and analysis based on historical/statistical parts trends/data
• Monitor and coordinate to maintain NCP applicable parts stock
• Work with Contact Center/Dealers to supply parts to customers
• Identify and communicate supply constraints with Contact Center/Technical support team in a timely manner and coordinate to supply parts in need
• Maintain and update NCP applicable parts list to determine NCP eligible parts through HQ guide
• Manage and plan EOL (end of life) NCP parts requirements to support demand
• Review daily parts orders and process it for NCP ticket through SAP
• Daily Communication with Vendors Depot, 3PL and internal Team for supply and delivery
• Manage/update service parts KPI and generate analysis NCP Status report
• Monitor service parts inventory levels and collaborate with GPCA to place purchase orders and reallocation to Warehouse where in stock
• Respond to inquiries related to returns, including credit issuance and tracking.
• Validate and process return requests to issue credits to service centers in a timely manner.
• Handle claims with carriers (e.g. UPS/DSV) for damaged or lost parts shipments.
• Generate reports for NCP, parts backorders, for service parts operation

What We're Looking For:

• 2-3 years' working experience in Supply Chain Management
• Diploma or Degree from recognized college or university in Supply Chain Management
• Bilingual (English/Korean) is an asset
• Excellent leadership and interpersonal skills
• Strong communication and presentation skills
• The ability to prioritize multiple tasks and time management
• Advanced proficiency in MS Excel, Power Point & Word
• Knowledge of SAP (ERP, BI, etc.)

Let's Talk Perks

While the starting salary for this role typically begins at $60K, your final offer will reflect your relevant skills, individual strengths and experience.

Beyond the numbers, we're proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can actually look forward to. We're committed to supporting your success every step of the way.

Let's chat about your Total Rewards:

• Convenient location: Our Mississauga office offers free parking, and direct access to public transit for both Toronto and Mississauga.
• OSL Cares: Opportunities to give back through community and charity initiatives.
• WE at OSL: Supporting women's empowerment and leadership.
• Career growth: Ongoing training, development, and programs to help you advance.
• Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running — now a Platinum Club member.
• Culture & Connection: Stay engaged with regular company-wide town halls, team-building events, and seasonal celebrations like our summer BBQs.

Recruitment Process Next Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is a virtual or in person conversation with a manager.
• Step 3: The final step is an in-person interview with the Hiring Manager and possibly extended team members.

Ready to bring your talent to a team where your impact matters? Apply today — we can't wait to meet you

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive