Help Desk Assistant

1 day ago

Edmonton, Alberta, Canada NAIT Full time $57,000 per year

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

Please Note: This is a casual opportunity ending on or before April 30, 2025, with the possibility of extension.

Under the general supervision of the Library Help Desk Supervisor, the Library provides front-line support to students, faculty, staff, and the public. This role involves a wide range of responsibilities that require both technical proficiency, adaptability, attention to detail, and a commitment to providing excellent service in a fast-paced, multifaceted environment.

KeyResponsibilities:

  • Circulating a broad range of equipment and reading materials, promoting both academic success and personal enrichment.
  • Providing basic reference assistance and responding to directional and informational inquiries, while triaging more complex questions to appropriate staff.
  • Operating and supporting large-format printing & finishing services, ensuring high-quality output for posters and presentations.
  • Provides front-line support at the Library Help Desk by assisting patrons, guiding them with technology, and managing administrative tasks to ensure efficient service.

Skills & Abilities:

  • Knowledge of library management system processes, back-end and front-facing.
  • Knowledge of productivity and design software, including Microsoft Office and Adobe creative cloud applications.
  • Knowledge of wide format printing, design setup, material selection.
  • Good understanding of related customer service methods and techniques.
  • Excellent verbal and written communication skills.
  • Application of high-level accuracy when handling repetitive tasks.

Qualifications:

  • Post-secondary education in a related field or an equivalent combination of education and experience.
  • One year of related experience.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Remuneration: $ $27.38 per hour, plus 12% in lieu of stat holidays and vacation accrual. (Classification – Administrative Support III).

This casual opportunity is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta's Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at

LI-JN2 #LI-Onsite -

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