Assistant Manager

ASSISTANT STORE MANAGER
Job Description
Department:
Retail

Reports to:
Store Manager

Supervisory Responsibility:
Assistant Manager, Key Holders & Sales Associates

Position Overview
Support the Store Manager in achieving sales targets, managing store operations, and delivering exceptional customer service. The Assistant Store Manager will assist in leading a team of key holders and sales associates to ensure a positive shopping experience for customers and drive overall store performance.

Key Responsibilities

• Sales & Revenue Growth
• Assist with executing sales strategies to achieve revenue targets and maximize profitability
• Support with analyzing sales trends and customer data to identify opportunities for upselling and cross-selling
• Assist with driving sales through effective merchandising, product placement, and promotional strategies
• Optimize store schedules to meet budget and SPH targets; actively assist with monitoring the schedule in response to business trends and control payroll expenses

• Store Operations

• Inventory Management:

• Support the adherence to and understanding of all inventory handling procedures, ensuring prompt execution of consolidations, recalls, markdowns, and shipment receiving

• Help maintain accurate store inventory by tracking movements, processing damages, handling mismates, and investigating negative on-hand counts

• Support with preparing for and conducting store inventory procedures

• Loss Prevention & Security:

• Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration

• Maintain Health & Safety Standards:

• Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required

• Ensure all store staff follow the ladder safety policy

• Ensure monthly Health and Safety audits are conducted and communicate any reporting points to the Head Office

• Store Set-up & Organization:

• Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard

• Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration

• Communication:

• Assist with maintaining all staff communication boards with current and up-to-date. information

• Assist with facilitating management and store meetings to align the team on sales and operational objectives and achieve budgets
• Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service
• Team Management
• Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
• Assist in training new team members and providing ongoing development opportunities for existing staff to enhance their skills and knowledge
• Help monitor team performance, provide constructive feedback, and assist in setting performance goals aligned with store objectives
• Mediate conflicts among team members and help resolve issues in a timely and fair manner to maintain a positive work environment
• Facilitate effective communication between the Store Manager and team members, ensuring everyone is informed about store goals, policies, and procedures
• Omni-Channel
• Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels
• Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers
• Assist with training team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement
• Customer Experience
• Lead by example in providing exceptional customer service to all customers
• Help implementing strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives
• Address customer inquiries, concerns and feedback in a timely and professional manner
• Visual Merchandising
• Ensure that all team members understand and implement corporate visual directives effectively
• Maintain brand presentation by upholding visual standards consistently
• Assist with adapting store visual standards in response to business results while preserving brand integrity
• Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment.

Position Requirements
Education:
University/College Degree or commensurate retail experience
Previous Experience:
Minimum of 2 years' experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).
Required Skills:
Communication skills
- ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business

Solid people management & interpersonal skills
– proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development

Strong quantitative analytical skills
: can extract and interpret information to justify business decisions

Strong computer and system skills
– proficiency in Microsoft Excel and POS system

Business acumen
-
understand key retail performance metrics, and can connect results to business decisions and personal work tasks

Organizational skills
– can manage multiple tasks to prioritize and meet objectives and critical deadlines; able to execute to plan.
Key Competencies
Passion
Customer Service Focus
Accountability
Leadership
Teamwork
Adaptability
Communication
Continuous Learning
Physical Working Conditions

• The physical environment of this position requires the employee to work mainly indoors
• Be able to stand, walk, bend, crouch, and reach for extended periods of time
• Handle telephone and in-person conflicts and be able to deliver resolutions
• Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE:
This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.
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