Sr. Account Manager, Hotel Channel

6 days ago

Mississauga, Ontario, Canada Compass Group Full time $80,000 - $120,000 per year

The position will have full accountability for the client portfolio. This is a customer facing role responsible for the day-to-day communication, driving adoption and utilization of Foodbuy programs across assigned accounts, ensuring customer satisfaction, and growing revenue to meet business objectives.

The Sr. Account Manager will be a leader in the development of the Foodbuy Accounts Team culture, setting a positive example on best practices and a willingness to share opportunities to align across shared values.

  • Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
  • Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
  • Create, develop, and maintain strong relationships with customers to grow business volumes.
  • Manage all aspects of customer contract requirements using project management planning tools.
  • Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
  • Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews).
  • Facilitate customer meetings in a timely and actionable manner.
  • Work in a team environment to support customers, company, and suppliers.
  • Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
  • Provide training and support to customers utilizing company technology and reporting platforms.
  • Responsible for health of customer relationship, including regular and timely communication.
  • Develop, maintain, and prospect relationships with key customer representatives.
  • Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.
  • Act as a dedicated on-site representative at client locations, fostering strong relationships, ensuring operational alignment, and delivering responsive support tailored to client needs.

Think you have what it takes to be our Senior Account Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

  • Bachelor's degree in business or related studies.
  • 5+ years of professional account management or customer success experience. Experience in the hotel space is preferred.
  • Project Management skills / experience.
  • Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
  • Excellent knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
  • Up to 50% travel annually.

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