Guest Services Agent

Job Title: Guest Services / Front Desk Agent

Location: Vancouver, BC

Job Type: Permanent, Part-Time

Schedule: Saturday and Sunday PM Shift (3pm-11pm) on-site weekly; additional coverage shifts as required

Job Summary:

We are seeking a reliable and guest focused Front Desk Agent to join our team at a legacy motel in Vancouver. The successful candidate will be responsible for assisting guests in an efficient, courteous, and professional manner in all functions related to the front office department. This includes check in / check out procedures, guest communication via email, messengers, and telephone, daily cashiering, property walks, room inspections, and liaising with our Vendors and Partners.

Key Responsibilities:

· The following skills are required: standing, walking, talking on the telephone, keyboarding, and people skills.

· Assist guests with the process of check-in and check-out.

· Ensure the safety and security of guests and property at all times.

· Provide exemplary service to every guest.

· Answer phone within three (3) rings, route calls, take messages and reservations.

· Handle all incoming reservations.

· Responsible for front desk float, daily paperwork, balancing and deposits.

· Verify folio bill with guest, post necessary charges, adjustments and payments.

· Respond immediately and follow through on all guest requests and complaints.

· Be a Sales Representative. Inform guests about the property and city attractions.

· Have complete knowledge of emergency procedures.

· Act as a liaison between departments by means of phone and/or radio.

· Maintain confidentiality of guest information.

· Adhere to all safety and security policies as trained.

· Report to work at scheduled time in proper uniform.

· Represent the motel in a positive manner at all times.

· Cover day and evening shifts as necessary on weekdays and weekends.

Key Attributes:

• Strong attention to detail and time management
• Dependable and punctual with a positive attitude
• Ability to work independently and as part of a team
• Physically able to perform repetitive tasks and lift moderate weights

Requirements:

• Legal authorization to work in Canada, and proficiency in English
• Ability to attend on-site shifts as scheduled
• Previous Front Desk experience is required

Corporate Mission:

The 2400 Motel, respected as a nostalgic mid-century drive-in Motor Court with its spacious grounds, will be known as a beacon of old-fashioned good service, and convenient accommodation in the East Vancouver community along Kingsway.

Inclusion:

Every one of our guests have a unique story, and so does our team. We welcome awesome people, regardless of background or lifestyle, not just because it is the right thing to do, but because it is important to showcase the best hospitality has to offer. If you share our enthusiasm for great service, we want to meet you

Privacy Policy for 2400 Motel:

At 2400 Motel we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and safeguard the information you provide when you stay with us or use our services. Privacy Policy.

The 2400 Motel acknowledges that it is located on the unceded and ancestral traditional territories of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.

Job Types: Part-time, Permanent

Pay: From $21.00 per hour

Expected hours: No less than 16 per week

Benefits:

• Commuter benefits
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Ability to commute/relocate:

• Vancouver, BC V5R 5G9: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 1 year (required)

Language:

• English (required)

Work Location: In person