Creative - Strategic Account Manager

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong—and still helping organizations work smarter and move faster.

Strategic Account Manager - Creative Services

Location: Calgary, AB

Contract: 12-Month Maternity Leave (with opportunity for extension)

Department: Managed Services, WCD Creative

About WCD Creative

WCD Creative is an agile, Calgary-based design group within WCD's Managed Back Office Services. We deliver strategic design thinking and exceptional creative solutions, supporting high-impact projects that drive enterprise growth and strengthen long-term relationships. Our team is known for collaboration, innovation, and responsiveness, bringing creative ideas to life from concept through execution.

Position Overview

We are seeking a Strategic Account Manager (SAM) to join our Creative Services team. Reporting to the Creative Services Manager & Design Lead, you will manage client relationships and guide projects from initial brief to final delivery. You'll translate business goals into creative direction, coordinate timelines and resources, and ensure work is delivered with accuracy and efficiency. You'll also play a strategic role in understanding client priorities, spotting opportunities to add value, and collaborating with the team to propose solutions that strengthen results and deepen partnerships.

Key Responsibilities

Client Relationship & Account Coordination

• Act as a key point of contact for WCD Creative's enterprise and managed-services customers
• Build and maintain trusted client relationships, ensuring consistent communication and alignment on project goals
• Coordinate campaign and creative initiative requests, ensuring clear scope, deliverables,

and timelines

• Support client meetings and briefings, preparing notes, next steps, and project documentation
• Collaborate with the Creative Services Manager (CSM) on estimates, timelines, and deliverables to ensure client satisfaction and on-time execution
• Communicate project status and milestones to clients and internal stakeholders, flagging risks or delays proactively
• Provide account coverage for the CSM during vacation or peak periods to maintain continuity

of client service

Project Management & Operational Support

• Assist with project scheduling, intake, and tracking through WCD's project management system (e.g., )
• Support the CSM in coordinating project resourcing across internal teams and contractors
• Monitor progress on active projects to ensure timelines, budgets, and deliverables remain

on track

• Help maintain and reconcile project estimates, hours, and billing information for review

by the CSM

• Ensure all project documentation, assets, and approvals are organized and archived according

to WCD standards

• Contribute to the improvement of processes and tools that enhance visibility and efficiency within the Creative Services team

WCD Marketing & Strategic Support

• Support internal WCD marketing and brand initiatives, collaborating with the Senior Designer

and Vice President, Revenue Operations & Innovation

• Coordinate timelines, content, and contractor deliverables for campaigns, events, and internal communications
• Support the team in maintaining design and asset libraries, version control, and brand resources
• Assist in planning and tracking projects related to WCD's corporate brand, website,

and social content

• Support leadership in special projects or business initiatives that strengthen WCD's

creative offering

• Help improve creative workflows by identifying inefficiencies and recommending system

or process enhancements

Contribution to Corporate Initiatives (10%)

• Demonstrate strong team culture and work ethic consistent with WCD's core values: teamwork, integrity, excellence, bravery, creativity, and caring
• Contribute to marketing initiatives, events, and sponsorships as needed

Qualifications

• Diploma or degree in Marketing, Communications, Business, or related field
• 5–7 years of experience in creative services, account coordination, or marketing project management
• Experience working with creative or agency teams supporting enterprise-level clients
• Understanding of print, digital, and large-format creative production is an asset
• Strong attention to detail and quality control
• Highly organized, able to manage multiple priorities and timelines in a fast-paced environment
• Proficient with project management tools (e.g., , Asana) and cloud-based systems (e.g., SharePoint)
• Excellent written and verbal communication skills
• Basic financial awareness to support estimates, track budgets, and verify invoices
• Experience with accounting or time-tracking platforms (e.g., PACE) is an asset

Working Conditions

• Located in Calgary, AB; professional, high-energy, and collaborative environment
• Standard hours: 8:30 am to 5:00 pm, Monday to Friday, with occasional extended hours during high-demand periods
• In-office work with flexibility for remote work; currently operating remotely until April 2026 due to office renovations
• Opportunities for professional development, networking, and industry events; some travel may be required

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.