Manager - Business Program Specialist

Job Type: Permanent

Work Model: Hybrid

Reference code: 131321

Primary Location: Toronto, ON

All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Primary Duties:

• Provide operational support and feedback: help Process Leads and Program Leadership with day-to-day operational issues, proactively escalate when needed, and give constructive feedback to improve team performance.
• Advise on messaging and stakeholder communications: help craft presentation narratives and materials so decisions are clear and aligned to business outcomes.
• Plan and track projects: create timelines, milestones and metrics; keep leadership and stakeholders informed on status and risks.
• Support financial planning and analysis: analyze financial drivers, explain performance trends, and work with Finance and leadership to set goals and drive FP&A change initiatives.
• Manage delivery teams: oversee on‑shore and off‑shore resources that develop scripts, reports, and other deliverables, ensuring timely and quality output.
• Coordinate across teams: partner with Process Leads, Engagement Managers, ITS groups, Finance, and Talent to resolve issues, estimate work, and onboard resources.
• Own data and analytics for the team: design and manage data consolidation, build dashboards and analytical models, and deliver the metrics the team needs to run effectively.
• Produce and present clear materials: create executive-level PowerPoint decks, instructional guides, and regular reports that summarize resource, financial, and performance metrics.
• Run regular planning sessions: facilitate budget and resource planning meetings to surface workload needs and priorities across Run, Change, and Grow initiatives.
• Lead resource and staffing decisions: review current allocations, assign people to projects, and work with stakeholders to make sure the right skills are in the right places.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Required:

• 7+ years supporting multiple software projects across IT roles, including coordination, delivery, or operations.
• 4+ years of hands‑on Financial Planning & Analysis (FP&A), including developing plans, forecasts, budgets, and providing analysis to support leadership decisions.
• Strong P&L and actuals analysis experience with the ability to explain performance drivers.
• Experience reviewing economic models and external research to assess impacts on future organizational performance.
• Practical cost‑center financial management experience.
• Proven ability to use data analytics to identify, prioritize, and quantify business challenges, risks, and opportunities.
• Experience building metrics, resource models, and budget models to support program decisions.
• Deep knowledge of software development lifecycles (SDLC), including Agile development and testing practices.
• Advanced Excel skills (complex formulas, troubleshooting, pivot tables, and data manipulation).
• Familiarity with SharePoint, MS Project, PowerPoint, and Excel.
• Experience managing or coordinating onshore/offshore teams and delivering work across multiple projects in a large matrix organization.
• Strong written and verbal communication, organization, analytical thinking, planning, and leadership skills.
• Effective management, technical aptitude, and remote collaboration skills.
• Comfortable conducting detailed technical and financial discussions directly with project/product management and senior stakeholders.

Education:

• Bachelor's degree in Computer Science, Finance, Business Administration, or equivalent professional experience.

Preferred:

• CBAP or CCBA certification is a plus.
• Experience with SAFe Agile practices.
• Experience with packaged software development.

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.