Associate, Reference Material,

Req Id: 426555

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Consumer and Small business team you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it's not just the options we provide, it's how we provide them. On this team you'll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

Job Purpose
The Associate is responsible and accountable for the overall maintenance, updating, writing, co-writing and editing documentation. The Associate is accountable to research, maintain the organizational structure, and perform revisions and verification of the information library database for internal partners. The Associate must comply with documentation standards, corporate rules and tool structure. Provides support and guidance to partners to ensure adherence and facilitate site navigation.

Major Accountabilities/Duties

• Analyze, investigate, validate and take action upon request, feedback and complaints from internal partners regarding the information within the library
• database documentation
• Assess and assign request based on requirement and capacity in partnership with internal various partners
• Assist and participate in projects, write, co-write and edit the applicable reference
• material
• Ensure content complies with corporate rules and documentation standards
• Ensure integrity of the library database through maintenance and monitoring of portal documentation and testing of documented steps and associated hyperlinks
• Research, verify and validate all related documents for updates or merging of information where possible
• Prepare documentation, proofread translations of same to ensure accurate context and language are captured from the initial document

Key Decision/ Problem Solving

• Identify non-compliance to: Bell's policies and processes, writing standards and rules relating to the tool to ensure accuracy and clarity of information
• Prioritize each request by determining associated time and cost
• Identify training or process improvement opportunities to partners through monitoring of consistent information queries or complaints received

Relationships

• Ability to establish and maintain credibility in convincing internal partners to comply
• with processes and standards
• Ability to support, guide and advise partners on documentation quality standards,
• process improvement opportunities and site navigation
• Ability to promote the tool to users
• Ability to communicate effectively verbally and in writing with our internal partners
• Knowledge of English is required

Adequate knowledge of French is required for positions in Quebec.

Additional Information
Position Type:
Union

Job Status:
Regular - Full Time

Job Location:
Canada : Quebec : Saint-Hyacinthe

Work Arrangement:
Remote

Application Deadline:
11/15/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Saint-Hyacinthe

Bell, one of Canada's Top 100 Employers.