Manager, Revenue Operations

GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

The Manager, Revenue Operations, will be responsible for the strategic oversight and execution of revenue initiatives, ensuring alignment with the company's long-term financial objectives. This role requires a strong analytical skill set to interpret data, identify trends and develop actionable strategies that support business goals. The Manager, will not only design data driven revenue strategies but also lead and coordinate cross-functional teams to ensure seamless execution. Tactical optimization of rents, incentives, and lease terms. Optimizing Rent Matrices accurately and effectively due to the importance and reliance on this tool. Working closely with asset management and leasing teams, this position ensures monthly revenue budgets are achieved and consistently contributes to the company's growth trajectory.

Career Level 16

RESPONSIBILITIES

• Develop and implement strategic revenue plans that support and align with the company's overarching business goals and objectives.
• Lead the development of in-house platforms and systems to track revenue, building performance and market trends.
• Create and execute competitive pricing strategies to optimize revenue.
• Create, track and report on internal sales forecasts and budgets, using insights to identify strategies for maximizing revenue.
• Present data-driven forecasts and strategies for senior leadership, adjusting approaches as needed.
• Communicate and implement strategic directions to Regional Leasing Managers to ensure actions are effectively cascaded and executed at the site level.
• Co-host bi-weekly revenue management meetings to present periodic results, goals and budgets to asset management and VP level leadership. Provide recommendations for day actions to ensure initiatives are effectively communicated and implemented at the site level.
• Focus on execution and optimization of pricing strategies, forecasting, and support leasing/marketing/asset management teams.
• Individual contributor/subject-matter expert with some training responsibilities.
• Competitive benchmarking, pricing recommendations, rent adjustments.
• Forecasting occupancy, rental income and tracking other ancillary income sources as per set KPIs.
• Data accuracy in Yardi and reporting.
• Custodian of data hub. builds and manages reports and BI tools with relevant and timely data and statistics to serve business needs and stakeholder requests.

SKILL SET

• Data analysis: The ability to analyze large amounts of data and draw insights into pricing strategies and revenue management decisions.
• Strategic thinking: The ability to think critically and develop innovative solutions to complex problems to maximize revenue.
• Communication: Excellent communication skills are important to effectively present data and insights to stakeholders, negotiate with partners, and manage team members.
• Leadership: Strong leadership skills to manage and motivate a team effectively, as well as lead cross-functional teams to achieve revenue management goals.
• Market research: Strong understanding of market trends, consumer behavior, and market analysis is important to make informed decisions about pricing and revenue management strategies.
• Financial acumen: Strong understanding of financial concepts and the ability to develop financial models to inform revenue management decisions.
• Attention to detail: Strong attention to detail to ensure accurate data and that pricing and revenue management strategies are implemented correctly
• Analytical thinking, business acumen, collaboration, adaptability, detail orientation.
• Strong software understanding and skills, MS office, Yardi skills and financial analysis skills.

LEADERSHIP AND MANAGEMENT

• This role involves managerial responsibilities, where you will oversee the training and development of the revenue team. Your duties will include setting goals and regularly monitoring the portfolios and objectives of the marketing team.
• This position entails the creation of action plans to rectify areas of concern. The focus remains on aligning plans with the overarching goals and objectives.
• Effectively convey strategies and objectives to diverse stakeholders
• Write and deliver performance reviews.
• Guiding and inspiring the marketing team to achieve their best performance.

QUALIFICATIONS

• 5+ years of experience in multi-family industry experience is required.  sales, marketing, or operations
• A bachelor's degree in business, economics, or finance,
• Proven dynamic leadership and project management skills.
• Strategic, innovative, thinker with a strong business acumen.
• A passion for working in and managing a fast-paced, collaborative environment.
• Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks.
• Must possess excellent communication and interpersonal relationship skills.
• Strong attention to detail and problem-solving is required.
• Must be a self-starter with a high degree of initiative, creativity, and flexibility.
• Ability to work with diverse people and interests while being culturally aware.
• Have a thorough understanding of competing properties and current market conditions.

WHAT WE OFFER

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events

Our Business
 
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity
 
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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